I have set up a test recurring invoice to recur daily. The invoices get created daily fine and I receive a ‘sent’ receipt email to my admin mail box, but the client email is not actually sent. If i manually send the email though that sends fine. How come the receipt email can be sent but the client’s one can’t when it recurs? Any idea what this could be?
I did have this set to ‘database’ to enable the queue which worked for a day but turned out my host frustratingly resets my cron timings every night to around 20-25 minutes instead of the desired 1 minute! So this wasn’t really working when set to ‘database’. As I receive the receipt emails on-time and consistently I can’t see how this could be the cause when on sync though. I’m sure I had it working fine though until about 2 weeks ago when ALL emails decided to stop apart from the admin ones. Not sure what happened there but managed to get that working again somehow.
One thing I have just noticed is the ‘User’ field which I do not have set in the Invoice settings at the bottom. Could this be it? I’m not too sure what the purpose of a ‘User’ is to an invoice… I will try set this and see if thats it. Don’t see why it should be though… I want invoices just sent from and by ‘the company’, not tied to a ‘user’ (its just me anyways).
@david
Ah ok thats fair.I did try it anyways but made no difference. Still only received the ‘email was sent to client’ email, but still no actual client email sent.
@david
I have the queue:sync set so don’t think it uses the ‘jobs’ if i understand it correctly?
The failed_jobs table is empty so nothing to debug there unfortunately. I did try the queue set to database previously but ran into similar issues. I assumed it was because I could not set the cron jobs to the timings in the docs due to host limitations (minimum was around 20-40 minutes rather than every 5). I don’t think that is the issue though as invoices are created the right time and I receive the email stating it was created, just seems there something wrong with it generating or sending the email to the client? Strange it was working at one point, but just stopped and can’t pinpoint at what point it stopped. Should I try the jobs queue database again?
can you inspect the client_contacts table and ensure that the deleted_at column does not have dates for email addresses which should be working as expected?
