No PDF live view and unable to download PDF

JeromeTR · April 19, 2024, 4:34am

Hello

For some reason, I am unable to get a live view or download PDF’s anymore. This only happened when I tried to switch to the React version. It gave me a white screen with nothing loading, I then ran this command from another topic (Enabling React results in a blank screen)
UPDATE accounts SET set_react_as_default_ap = 0; and I was back to the Flutter app. However since then, no PDF options work.

Below is a snip of console log I get from the time the application loads.

I have cleared cache as well when reloading.

Snip of .env file as well

hillel · April 19, 2024, 7:32am

Hi,

Is the APP_URL value correct in the .env file?

If it contains /index.php it usually means mod_rewrite needs to be enabled
If it contains /public it means the /public folder should be assigned as the web root instead

JeromeTR · April 19, 2024, 7:50am

Hi @hillel

This is the value:

> APP_URL="https://admin.jtrict.co.za/ninja/public"

hillel · April 19, 2024, 7:59am

I suggest checking that mod_rewrite is enabled and mapping /public as the web root.

JeromeTR · April 19, 2024, 10:12am

mod rewrite is enabled, and I made the public_html/admin/ninja/public to be the web root.
But now I get this error

Making the public_html/admin the root again fixes it.

hillel · April 19, 2024, 10:14am

Once you set /public as the web root you’ll need to update the APP_URL value to remove /public

JeromeTR · April 19, 2024, 10:58am

I have done that, the application loads but the PDF isn’t working still

hillel · April 19, 2024, 12:30pm

What error are you seeing in the browser console?

JeromeTR · April 19, 2024, 12:32pm

When trying to view an invoice, it gives me this error
500: cURL error 28: Failed to connect to pdf.invoicing.co port 443 after 127444 ms: Couldn’t connect to server (see libcurl - Error Codes) for https://pdf.invoicing.co/api/

hillel · April 19, 2024, 12:34pm

Are you able to reach this URL: https://pdf.invoicing.co

JeromeTR · April 19, 2024, 12:46pm

Yes I am

JeromeTR · April 19, 2024, 12:47pm

Even using the react app, it tells me “Something went wrong” when trying to view / download a PDF

hillel · April 19, 2024, 12:48pm

@david do you have any suggestions?

JeromeTR · April 19, 2024, 1:01pm

It really strange because it was working perfectly fine until I tried to switch to React and when that displayed a white screen, I used your SQL command to get it back to Flutter and then the PDF’s stopped working…

JeromeTR · April 19, 2024, 4:31pm

Hi @hillel and @david , I was doing some testing around…

While in debug mode, when I set the PDF_GENERATOR on the .env file

to snappdf, i get the below error

When it is set to phantom, i get the below error

When it is set to hosted_ninja, i get the below error

david · April 20, 2024, 12:57am

are you able to test your server connectivity to https://pdf.invoicing.co?

hillel · April 20, 2024, 5:10pm

For SnapPDF it may help to run:

vendor/bin/snappdf download

JeromeTR · April 20, 2024, 6:56pm

Hi @david

This is my php script to test connectivity to https://pdf.invoicing.co

When the file is in this location, it works and is able to connect

However when the file is in the ninja folder, it isn’t able to connect

So it seems some config is wrong when in the ninja folder…
Does that shed any light on where the error could be ?

@hillel I am unable to run that command as this is a shared hosted site…

david · April 20, 2024, 7:47pm

I think you want to put that file in the public/ dir, not the root one.

JeromeTR · April 20, 2024, 7:49pm

Hi @david

Connectivity is a success in the public dir