Error: Composer dependencies require a PHP v8.1.2

hillel · August 17, 2023, 3:02am

That looks correct to me. Are there any new errors in the logs when trying to view the PDF?

@david do you have any suggestions?

ideasgirl · August 17, 2023, 12:30pm

Not anymore since the upgrade of the CLI version.

hillel · August 17, 2023, 12:41pm

Which version of the app are you using? If you aren’t using the latest upgrading may help.

ideasgirl · August 17, 2023, 12:49pm

I’m using 5.6.25 (cPanel latest version). But the issue started BEFORE even upgrading to that version and it was working fine.

I’ve never encounter this type of issue, using it now for a little over 2 years. This is very weird. I also increased the memory limit and that didn’t help.

ideasgirl · August 17, 2023, 12:56pm

Sorry, there’s an error now:

[17-Aug-2023 08:08:01 UTC] PHP Fatal error:  Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.1.2". You are running 7.3.33. in /home/*****/public_html/payments/vendor/composer/platform_check.php on line 24

Same error from yesterday.

hillel · August 17, 2023, 1:06pm

Thanks, that’s helpful.

How did you get the PHP 8.1.22 version above, is that what you see when running php -v
Are there any errors in the browser console when trying to use the health check, also have you tried the health check in the desktop and/or mobile app.

If we can get the health check working we can use it to see which version of PHP the app is detecting.

ideasgirl · August 17, 2023, 1:16pm

Correct.

Here’s the console error when trying Health check:

Blank page as well when tried through Windows desktop app.

hillel · August 17, 2023, 1:24pm

Can you use the network tab to check the response of the API call to the health check route.

ideasgirl · August 17, 2023, 1:41pm

For sure:

hillel · August 17, 2023, 2:22pm

You need to open the health check in the app and then click the /api/v1/health_check request in the network tab to view the server response.

ideasgirl · August 17, 2023, 2:48pm

I’m not sure if I understand well. But here’s another intent:

hillel · August 17, 2023, 2:53pm

In that screenshot you need to click health_check?.. to see the response.

ideasgirl · August 17, 2023, 2:57pm

Yes. The health check, as I said before… is always blank page. Not sure if it’s supposed to be like that.

hillel · August 17, 2023, 3:08pm

If you click the health_check response in the browser console you can see the response without using the app.

ideasgirl · August 17, 2023, 3:17pm

No idea of what you mean.

hillel · August 17, 2023, 3:22pm

ideasgirl · August 17, 2023, 3:29pm

hillel · August 17, 2023, 3:40pm

Thanks, it looks like the CLI PHP version isn’t available. It may explain why the health check is showing a white screen.

If you’re still seeing the error in the log I assume the CLI version still isn’t correct. How did you check the PHP version?

ideasgirl · August 17, 2023, 3:44pm

On the Terminal (WHM).

[root@host ~]# php -v
PHP 8.1.22 (cli) (built: Aug 15 2023 23:11:47) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.1.22, Copyright (c) Zend Technologies
    with the ionCube PHP Loader v12.0.5, Copyright (c) 2002-2022, by ionCube Ltd.
    with Zend OPcache v8.1.22, Copyright (c), by Zend Technologies
[root@host ~]#

hillel · August 17, 2023, 4:18pm

I found this thread which has some suggestions for setting the CLI PHP version using a shared host.

This post has a user also seeing the “Livewire is not defined error”