White Label Renew Issue

Self-Hosted | v4/Legacy
1

I am using v4.5.19. When I try to renew the white label, I see an error after I press the “Purchase” button. How can I resolve it? Thanks!

2

Hi,

What error are you seeing?

Also, are there any details about the error in storage/logs?

3

It shows the following message:

Whoops, looks like something went wrong.

4

Are there any details about the error in storage/logs?

5

Only find this error in laravel-error.log

ErrorException [0] : /var/www/html/invoiceninja/vendor/symfony/http-foundation/Response.php [Line 339] => Header may not contain more than a single header, new line detected

6

You can try using this link to purchase the license however there may be an issue try to apply it.

https://invoiceninja.invoicing.co/client/subscriptions/O5xe7Rwd7r/purchase?account_key=AsFmBAeLXF0IKf7tmi0eiyZfmWW9hxMT&product_id=3

Note: white label licenses will soon be unavailable for the v4 app, we strongly recommend upgrading to v5.

7

I clicked the link twice and paid, but the email contains the v5 license key, which cannot be applied to v4. Please help!

8

And the invoice numbers are 01-104755 and 01-104756.

9

White label licenses can be shared by the v4/v5 apps. Have you tried applying it?

If you need a refund please email [email protected]

10

I can apply it now. So if I keep the other one, can I use it next year?

11

I suggest asking for a refund, the license will not be valid next year.

12

Thanks, I will ask for a refund.