bruce
November 8, 2021, 8:28pm
1
When using subscriptions and stripe, country defaults to Afganistan…
There’s no field to display for country during the checkout and the fields in the app under
Settings
Online Payments
Configure Gateways
Stripe Connect
Edit
Settings
Required Fields
Doesn’t have an option to show country? Also, the thread below doesn’t help…
Hi,
What if we used the company country as the default client country?
cc @david
Any thoughts guys?
hillel
November 9, 2021, 5:23am
2
Hi,
Thanks for reporting this!
cc @david @ben
ben
November 14, 2021, 12:52pm
4
Thanks once again for reporting this, however, I am unable to replicate. Can you please record a screencat or at least screenshot where it shows AF as default country? Thanks.
bruce
November 15, 2021, 3:49am
5
Sure, here’s a quick screencast…
Interestingly amounts of $0.30 go through as “paid” but the problem occurs with amonuts of $1 and more with Stripe…
bruce
November 15, 2021, 3:54am
6
Here’s a screenshot from a PDF with the same problem…
Is this a setting I need to configure in IN or Stripe that I’ve missed?
bruce
November 15, 2021, 4:08am
7
I’ve checked Country settings in IN and Stripe and that is fine…
Two more screenshots from the PDF invoices…
Note the different email addresses…
bruce
November 17, 2021, 4:03am
8
I suspect that the problem I am having is similar to the one below…
Hello,
On the client registration page, there is More Fields which shows more input field. I want to make few of them mandatory/required to signup.
Personal address
How to configure it?
I’m facing another issue due to this. As filling Country on the sign up page is not required, the default country for the new user is always set as Afghanistan. How to resolve it?
Please help me to solve the issue.
Thanks
Here’s my setup/assumptions…
A user clicks on a subscription link and makes a purchase
The only required field for the portal is email, country isn’t required for sure!
New users setup in the portal default to Afghanistan as it’s the first country in the list
Afghanistan is entered as the default, even though no data was collected for this field
So I guess auto-filling the country when the field isn’t included in registration is the problem perhaps?
bruce
November 17, 2021, 4:17am
9
Yeah, I just signed up as a new user on the client portal… No country field to fill so it defaults to Afghanistan…
david
November 18, 2021, 9:13am
10
@bruce , thanks i’ll take a look.
david
November 18, 2021, 10:34am
11
@bruce , i see the issue, checking in a fix, this will be available in the next release.
bruce
November 18, 2021, 10:22pm
12
Thank you… how can I track new releases in the hosted version please? @david
david
November 19, 2021, 2:26am
13
Hi Bruce,
Typically we release to hosted every Sunday, unless there is an urgent patch.
1 Like