I cannot login to my account on V4 anymore from : Invoice Ninja | Free Source-Available Online Invoicing
When i try to recover the password using the same email I have been using for 4 years i get the following message “We can’t find a user with that e-mail address.”
Can you please let me know how i can fix this? It is extremely important for our business to get access back to our customer data.
Note that:
The account renewal was automatically renewed and paid on 15/10/2022
The same email that do not exist on V4 anymore was created on V5 today (not sure if it’s related)
Hi Hillel, thank you for the above. Reaching out again as I wasn’t able to progress and still cannot access my V4 account using my correct email (i did copy the email from the App). I tried to reach out to support through the V5 portal, email on contact@invoiceninja.com and slack without success. Is there any other way we can communicate? Thank you for your help