View invoice links created in V4 do NOT work after V5 migration

Hosted • invoicing.co | v5
1

Hi,
I have a huge problem.
Currently View invoice links created in V4 do NOT work after V5 migration.
This creates a massive problem since I have invoices that were supposed to be paid on the 4th and 5th of November.

2

Hi,

Have you configured the forwarding in v4 on Settings > Account Management.

3

Yes, I did. I’m also in touch with support but it has been 4 hours since their reply where they provided the link to the forwarding section. I used my the domain address in the client portal section is a subdomain of our own domain, i.e payments.ourwebsite.com . This sub domain was also used by V4.

I’m normally very calm and do not wait instant reply , usually allow min 2 days for a reply but this is little urgent since I have people travelling to Turkey and the invoice link is their method of payment once they arrive to their destination. (I’m stressed!)

We are on Enterprise package if it helps.

4

I think the problem might be related that the URL structures are different

V4 https://payments.ourdomain.co.uk/view/rmy16nryecdydhgjyd2vy21242prpitk

V5 https://payments.ourdomain.co.uk/client/invoice/ulbwzjr9ayehuoglx8b7clcp3123qz8s9f

5

If the forwarding is setup correctly it should work.

@david any thoughts?

6

The setup consists of a single field which is a simple URL. There isn’t an issue with the setup, assuming I can use our own domain name in the forward to URL section.

7

v4 and v5 client portal domains cannot be the same, otherwise you would be attempting to forward from v4 to v4.

you’ll want to create a new domain for v5.

8

Thank you for your reply.
This information must go in the migration documentation then. Normally you want to keep things as they were when you are migrating.