Mark1
November 3, 2022, 2:22pm
1
Next day when try login
401: These credentials do not match our records
try change pass.
401: Email not found
Actually week ago in V4 was same problem after years using.
New V5 was hope to replace old V4
V5 was installed by C-panel in another web.
but look bad.
hillel
November 3, 2022, 2:25pm
2
Hi,
I suggest checking the users table in the database to see if there’s a record with your email address.
Mark1
November 3, 2022, 4:16pm
3
yes, it is there
1 email for admin
R, Mark
hillel
November 3, 2022, 4:23pm
4
@david any thoughts to debug this?
1 Like
david
November 3, 2022, 10:34pm
5
Not sure,
I cannot think of any scenario where a password would become invalid.
Even changin the APP_KEY in the .env file will not make the password invalid.
Mark1
November 4, 2022, 6:27am
6
Sorry guys, its working again!
I think my mistake.
Raj
August 9, 2023, 3:40am
7
How does it work ,I am facing the saem scenerio.
@hillel can you guide me for same.
hillel
August 9, 2023, 5:53am
8
Do you see a user in the database with that email address?
If email is configured you can use the recover password option to set a new password.