Urgent: I am not seeing one user in user management and I am also not seeing the expense list after archiving the client

Dear invoice ninja team,

I bought a license. You can search this with email. Now I reinstalled my server. I also reinstalled invoice ninja to my server. Now I restored my company backup through the portal. But in my name, I saw two user while I was trying to select a user in the purchase order. Maybe it came from a backup. I also archived one client. After that, I can not see that client’s expenses in expense list. Can you please help me to fix this two problem?

Regards,
Mohibullah Chowdhury Alif.

Hi,

Restoring the client should enable you to see the expenses.

Can you please explain the second question?

Hello,

I apologize for the delayed response. I have a second question: While restoring my company’s backup, I noticed that two users were created under my name. However, I am unable to locate the second user in the User Management section that was restored from the backup. I would like to delete this duplicate user, but I cannot find it in the User Management area. Could you please assist me with its removal?

See the picture, you can understand my second question.

Do you see two records in the users table in the database?

Yes, there are two. I assured myself that it came from backup file. How can I delete one?

We generally don’t recommend manually changing the database.

One option is to try a separate clean install to see if the problem appears again.

It will appear again. Because I already tried this. There is also another cause. In the backup file, this account was created. While I restored the backup file, it came from that. So can you team help me for this? I can provide you details in your email. So you can login an remove that account.

You can try manually deleting the user from the database, make sure you have a working backup.

There is no automatic system to delete it safely?

Sorry, not that I’m aware of

Can I merge two user account? I already deleted it. But it also deletes many vendors and other information that I needed. So can I merge it?

The app doesn’t provide the ability to merge users