Hello! I have uploaded the logo in different sizes and formats (jpg, jpeg, png…) and it is not displayed in the client portal.
Any advice?
Hello! I have uploaded the logo in different sizes and formats (jpg, jpeg, png…) and it is not displayed in the client portal.
Any advice?
Hi,
Do you see any errors in the network tab in the browser console?
Note: if LOCAL_DOWNLOAD is set to true in the .env file the image is embedded in the PDF file, this will work even if the file isn’t reachable over the network.
LOCAL_DOWNLOAD is set to true in the .env file
Here are errors at the browser console
invoices:91
GET https://ekon.servicioscreativosreml.com/storage/aeDNlgRficoSTB081KDMnduDCp9SoLiE/LjHwKzDW6zfpzjgKNSfgzyYCYySSDJyRYV32JyW4.png 403 (Forbidden)
invoices:444
GET https://ekon.servicioscreativosreml.com/storage/aeDNlgRficoSTB081KDMnduDCp9SoLiE/LjHwKzDW6zfpzjgKNSfgzyYCYySSDJyRYV32JyW4.png 403 (Forbidden)
Thanks! I believe there are two ways to fix this:
Correct way: I have a symlink on the domain, and the webroot in public_html
Easy way doesn’t work
The webroot should map to the public folder inside the main source folder.
Same happensa in emails
If you aren’t able to update the webroot I suggest adding /public to the APP_URL value and then re-uploading the logo.
It works!!! Thanks! i didn’t reupload logo
Immensely grateful for the speed and clarity of support
Glad to hear it, thanks for the update!
Oh yeahhhhh!
Adding /public to the APP_URL value worked for getting my logo to show on the client portal. I did need to reupload the logo. Now it also shows in the Company settings/Logo upload area, like I thought it was supposed to.
And I believe adding the LOCAL_DOWNLOAD=true worked for showing my logo in the PDFs/Invoices.
Thank you @hillel and @manuzetace