I’m not sure what to do at this stage. I’ve had new and old clients not able to add payment options the past week, I’m aware every server setup is different and I appreciate all the support you guys give here but for me now Invoice Ninja V5 is not 100% usable to me.
I’m more than willing to pay for support or export my data to the hosted version of Invoice Ninja. Would this be a solution?
Hi @david I’m just about to transfer over to the hosted version of Invoice Ninja, I’ve ran into way too many issues with self-hosted V5 and haven’t the time or resources at this stage to keep fixing or applying workarounds, thanks for all your help up to now and not forgetting @hillel at my earlier support requests.
Just to add I get the same error message when trying to add a payment method and now also when trying to access a recurring invoice:
{“message”:“You are not authorized to view or perform this action”}
Thanks @david assuming all goes well in the export/import to the hosted platform is there anything I will need to know from there on? Will cron jobs work or do they need to be setup? will recurring invoices resume (someone mentioned in the forum that they all default to draft)
Update: I’ve just done an export and got an email to dowload my company data file but also got this error in browser.
PART-SOLVED: {“message”:“You are not authorized to view or perform this action”}
Having upgraded to hosted Invoice Ninja (Enterprise Plan) this morning it quickly became apparent there was an problem as I was getting the same error while trying to add a payment method as a client:
What was discovered through email support was a new setting under Limits/Fees “Min/Max Limit” to payment gateways was added in V5 which wasn’t in V4.
By default Enable Min & Enable Max were box ticked however no default value was in Min Limit or Max Limit this is the key issue. We discovered that adding a value of eg. $1 Min and $1000 Max or disabling (un-ticking both boxes) fixed the issues of a client not being able to add a payment method.
These Enable Min & Enable Max settings are set/ticked by default for all payments gateways so be sure to check others eg, PayPal, Stripe etc.
I replicated the solution on my still installed V5 self hosted installion and it fixed the issue for me however it still throws the same error if a client clicks on “View” a Recurring Invoice.