Unapplied payment

Hi,

The client has the card saved in the system. I open this portal and pay the invoice, which shows in stripe.com and in the Payments.

But it shows as UNAPPLIED and I am unable to apply it.


When I choose to apply payment, the correct invoice number automatically shows, but I click in apply and nothing happens. I mean, it receives the click, loads the page but there is no change.
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I really need it sorted out ASAP. What can I do?

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Hi,

Thanks for reporting this!

@david any ideas to debug this?

I would check the system logs tab in the dashboard to see what the message was from the gateway.

There is no error in the logs ( at least nothing I could see).

This is the situation.

I am having a similair issue, but when using credits. I go ahead and apply a credit to an invoice, but then the payment say unapplied, but the invoice shows paid.

How do I fix this?

1 Like

@xtekrepair

Can you give steps to reproduce this, i’ve attempted this locally and cannot recreate.

I had the same problem in the past. Major pain because when you try to apply the payment manually it did create another payment and made the accounting a mess.

I managed to get around by disabling the auto archive when paying the invoice. Since then I go to the invoice and archive it manually once it is paid.

I hope it helps.

I will try this. Thanks for the tip.

I just click on a credit and click ‘Apply credit’ then I select the invoice from the next screen and enter the amount apply in both sections.
After that this issue occurs. Just tried again in v5.3.44.

This is what I see when applying a credit to an invoice. Are you following the same steps?

The last part of the video where you select the invoice is what I am doing, but it just shows unapplied.
Tried now with v5.3.49-C73 and still showing unapplied.

Also tried with auto-archive turned off, and still shows unapplied.
I have to go into the database each time and enter the applied amount, then it shows applied.

I will send a video also.

I have auto archive invoices enabled and when applying a credit the payment still shows unapplied.

FYI I still having problems with this.

@david any thoughts on this?

Just a (very late) follow up.

The issue I had was that the credit wasn’t automatically applied to the invoices paid via credit card. Instead, it was archiving the invoices without applying the payment. Since then I had it disabled and I have been archiving them manually.

I have no idea if the issue persist, but it was like 1 year ago.