Version v5.12.13
We have a few recurring invoices that goes out every month on the 20th. When we enter a payment for the invoice it shows unapplied under payments.
This only happens with a few invoices.
Any help is much appreciated.
Hi,
Are you able to provide steps to reproduce the problem?
It may help to test in a new company or the online demo.
On the invoice after it has been send to the client we select enter payment from the Action menu.
Once the payment window loads we can see that the correct invoice number is displayed, enter the correct date and select save.
We receive an email to confirm that the payment were received.
The client’s balance does update but under payments it shows unapplied.
On the customer portal it also shows unapplied.
Is it possible to update these payments as applied in the database to rectify the issue for the time being?
Sorry I’m not sure, I suggest asking in a discussion on GitHub.