Statements not showing payments

Thank you for the info about 5v and applying credits, awesome!
Currently, I am experiencing the statements not showing the payments even though I have ticked the box asking for that


I’m not sure, maybe the payment is outside the date range?

Thanks Hillel. Actually I’m not getting any payments showing up on the statement, though for some clients I am

So it works for some clients but not others?

If you can track down the difference it would be helpful, not sure what else to suggest.

Found out the payments are only showing up in in some statement previews, but not in any of the downloaded pdf’s