Sorry, your transaction could not be processed... Failed to fetch (PayPal)

Self-Hosted | v5
1

Version v5.11.8-C172

Shared Hosting

I am having some issues with PayPal. I last had a customer use InvoiceNinja to complete a payment on 11/28/2024 with no issues. I also checked my credentials which are still valid. Today, a customer got this message…

“Sorry, your transaction could not be processed… Failed to fetch”

Clients use /client to access the portal I have tried testing through /public/client and same results. My credit card says there is a pending transaction but it gets returned. PayPal does not show anything. When I go to the system logs (from dashboard) I can see the successful PayPal gateway from 11/28/24 but there is no failed or error messages

The system logs file does not have any errors.

2

Hi,

I’m not sure, I haven’t seen this error before. I suggest asking in a discussion on GitHub.

3

Actually, my current version is v5.11.8-C172

GoDaddy does not have the most recent update available for auto-download, and I get a 503 error when I try to force an update from the dashboard.

The error says “503:” when trying to update.

4

You can manually copy over the latest release tar to update.

5

Silly question but drop the downloaded .tar and then what? Do I have to run anything from the console? I am not sure how much access I have on my shared hosting. I tried following an old tutorial I found on here but I did not have the correct access through GoDaddy cPanel hosting.

6

There’s a bit more info here, the zip file is now a tar file