selfhosted/docker/5.11.17: client portal url issue

Self-Hosted | v5
1

selfhosted/docker/5.11.17

I have an issue with the client portal reachability.

We use separate domains for admin (app URL) and client portal:

  1. app URL = https://xxx1.company.nl
  2. client portal URL = https://xxx2.company.nl

In the settings → client portal → domain URL, I have the correct URL (https://xxx2.company.nl) configured, and if I use the generated URL from the Login URL field on the same page, the link will work, and the client portal will be available at
https://xxx2.company.nl/client/login?company_key=xxx

However, if I go back to the clients section, pick up a random client, and click on the “client portal” URL in the contact section, I will be directed to the APP_URL (https://xxx1.company.nl/client/key_login/xxx?silent=true), and right after the browser will try to open this URL, it will be redirected to “https://xxx1/client/dashboard” (with stripped company.nl part) which is of course not reachable.

Is it me who forgot to change the URL somewhere in the configuration, or is there a bug in this version?

Thanks.

2

Hi,

Was this working in the past?

3

Can’t tell, I’m just working on the initial setup of the accounting solution.
I’ve tried on 5.11.3 initially, then upgraded to 17 – no difference.

4

I don’t believe it’s supported, there’s an issue on GitHub requesting it to be added.

5

ok, I don’t need specifically two separate domains for APP_URL and clients portal, but I need clients to be able to access their personal space with the link. Is it the same link that I can copy from the contact section of the customer? Or is there another link?

6

That should work, it may help to clear the domain value in Settings > Client Portal.

7

only the subpart of the string of the client portal makes the client portal. if you just reach out for

xxx2.company.nl it should be the same as xxx1.company.nl.

i would also like that client portals url is aiming directly to the “pure client portals” login page.

8

If you’d like to see a change in the app I suggest creating an issue on GitHub

9

Yeah, I tried, the same issue: the generated link in the “customer portal” setting page – works, and the generated link on the random customer page - does not: it looks like “https://xxx1.company.nl/client/key_login/xxx?silent=true” but it redirects to “https://xxx1/client/dashboard” after the initial browser request.