I have now paid twice for the removal of the branding and tried to insert the code. unfortunately this does not work via the remove branding link. the support simply hasn’t responded for days. can someone please help. Thanks Version 4.5.49
Hi,
If you let me know the subject of your email I can check the spam folder.
Are there any errors in storage/logs after applying the license?
1 Like
Hello, thanks for the answer.
my subject is Re: Payment Received.
unfortunately i don’t get any error.
when entering the license it jumps to the start page and otherwise it does nothing.
I’ve paid for the whole thing twice now and unfortunately it doesn’t work.
this is the entry of Log
xxx.xxx.xx.xx - - [07/Mar/2022:15:29:12 +0100] “GET /dashboard_chart_data/day/2022-02-06/2022-03-07/3/false HTTP/1.1” 200 320 “https://xx.xxxxx.com/dashboard?license_key=xxxx-xxxx-xxxx-xxxx-xxxx&product_id=3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:97.0) Gecko/20100101 Firefox/97.0”
lg. Alfred
That looks like the access log, have you checked the logs in storage/logs
We’ll make sure the second payment is refunded
1 Like
hello,
thx for refunded.
here is my log:
[2022-03-07T10:16:15.957762+00:00] production.ERROR: [failed login] 2022-03-07 10:16:15 office@xxxx.com xxx.xxx.xxx.xxx Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:97.0) Gecko/20100101 F>
[2022-03-07T10:16:24.766492+00:00] production.ERROR: Expected response code 354 but got code “503”, with message "503 5.5.1 Need RCPT (recipient) " {“context”:“PHP”,“user_id”:5,“account_id”:3,>
[2022-03-07T10:16:37.090985+00:00] production.ERROR: Expected response code 354 but got code “503”, with message "503 5.5.1 Need RCPT (recipient) " {“context”:“PHP”,“user_id”:5,“account_id”:3,>
[2022-03-07T10:25:21.926604+00:00] production.ERROR: [failed login] 2022-03-07 10:25:21 [2022-03-07T10:35:31.996724+00:00] production.ERROR: Expected response code 354 but got code “503”, with message "503 5.5.1 Need RCPT (recipient) " {“context”:“PHP”,“user_id”:5,“account_id”:3,>
[2022-03-07T10:35:41.548467+00:00] production.ERROR: Expected response code 220 but got code “421”, with message "421 4.4.5 Directory harvest attack detected " {“context”:“PHP”,“user_id”:5,"ac>
[2022-03-07T13:48:06.944119+00:00] production.ERROR: Expected response code 354 but got code “503”, with message "503 5.5.1 Need RCPT (recipient) " {“context”:“PHP”,“user_id”:5,“account_id”:3,>
[2022-03-07T13:49:07.657431+00:00] production.ERROR: Expected response code 354 but got code “503”, with message "503 5.5.1 Need RCPT (recipient) " {“context”:“PHP”,“user_id”:5,“account_id”:3,>
[2022-03-07T13:53:05.777859+00:00] production.ERROR: Expected response code 354 but got code “503”, with message "503 5.5.1 Need RCPT (recipient) " {“context”:“PHP”,“user_id”:5,“account_id”:3,>
[2022-03-07T13:56:11.741329+00:00] production.ERROR: Expected response code 220 but got code “421”, with message "421 4.4.5 Directory harvest attack detected " {“context”:“PHP”,“user_id”:5,"ac>
[2022-03-07T14:09:23.818751+00:00] production.ERROR: {“context”:“JavaScript”,“user_id”:1,“account_id”:1,“user_name”:“Alfred xxxx”,“method”:“GET”,“user_agent”:"Mozilla/5.0 (Macintosh; Intel>
[2022-03-07T14:09:29.294039+00:00] production.ERROR: {“context”:“JavaScript”,“user_id”:1,“account_id”:1,“user_name”:“Alfred xxxx”,“method”:“GET”,“user_agent”:"Mozilla/5.0 (Macintosh; Intel>
[2022-03-07T14:09:50.785170+00:00] production.ERROR: {“context”:“JavaScript”,“user_id”:1,“account_id”:1,“user_name”:“Alfred xxxx”,“method”:“GET”,“user_agent”:"Mozilla/5.0 (Macintosh; Intel>
[2022-03-07T14:13:56.886302+00:00] production.ERROR: {“context”:“JavaScript”,“user_id”:1,“account_id”:1,“user_name”:“Alfred xxxx”,“method”:“GET”,“user_agent”:"Mozilla/5.0 (Macintosh; Intel>
[2022-03-07T14:14:21.468896+00:00] production.ERROR: {“context”:“JavaScript”,“user_id”:1,“account_id”:1,“user_name”:“Alfred xxxx”,“method”:“GET”,“user_agent”:"Mozilla/5.0 (Macintosh; Intel>
[2022-03-07T14:52:17.661337+00:00] production.ERROR: [failed login] 2022-03-07 02:52:17 office@xxxx.com xxx.xxx.xx.xx Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:97.0) Gecko/20100101 F>
Please check if any errors are added when trying to apply the license
1 Like
hello, no sorry no errors. at add the lizenz then automatic go back to the dashboard and the brandin is not removed.
i have not mor entris in my log file.
i have only erro at login with 2 factor authentification.
the find in the log this erro:
[2022-03-07T15:31:11.091309+00:00] production.ERROR: [failed login] 2022-03-07 03:31:11 office@xxxx.com xxx.xxx.xx.xx Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:97.0) Gecko/20100101 Firefox/97.0 {“context”:“PHP”,“user_id”:0,“account_id”:0,“user_name”:"",“method”:“POST”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:97.0) Gecko/20100101 Firefox/97.0”,“locale”:“en”,“ip”:“xxx.xxx.xx.xx”,“count”:1,“is_console”:“no”,“is_api”:“no”,“db_server”:“mysql”,“url”:“login”} []
I’ll reply by email to follow up.
1 Like
hello
i have now error 500 / server error after make
php artisan optimize
php artisan config:cache
php artisan config:clear
i have insert in my .env file the redis server caching
my Log is full with the messages:
[2022-03-08T13:52:49.382456+00:00] production.ERROR: [stacktrace] 2022-03-08 01:52:49 Use of undefined constant NINJA_VERSION - assumed ‘NINJA_VERSION’ (this will throw an Error in a future version of PHP): #0 /var/www/html/ninja/ninja/app/Http/Middleware/StartupCheck.php(73): Illuminate\Foundation\Bootstrap\HandleExceptions->handleError() #1 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): App\Http\Middleware\StartupCheck->handle() #2 /var/www/html/ninja/ninja/app/Http/Middleware/QueryLogging.php(32): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #3 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): App\Http\Middleware\QueryLogging->handle() #4 /var/www/html/ninja/ninja/app/Http/Middleware/DuplicateSubmissionCheck.php(41): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #5 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): App\Http\Middleware\DuplicateSubmissionCheck->handle() #6 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #7 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle() #8 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(78): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #9 /var/www/html/ninja/ninja/app/Http/Middleware/VerifyCsrfToken.php(44): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle() #10 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): App\Http\Middleware\VerifyCsrfToken->handle() #11 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #12 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): Illuminate\View\Middleware\ShareErrorsFromSession->handle() #13 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(56): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #14 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): Illuminate\Session\Middleware\StartSession->handle() #15 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #16 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle() #17 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(67): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #18 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): Illuminate\Cookie\Middleware\EncryptCookies->handle() #19 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(105): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #20 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(683): Illuminate\Pipeline\Pipeline->then() #21 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(658): Illuminate\Routing\Router->runRouteWithinStack() #22 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(624): Illuminate\Routing\Router->runRoute() #23 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(613): Illuminate\Routing\Router->dispatchToRoute() #24 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(170): Illuminate\Routing\Router->dispatch() #25 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(130): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http{closure}() #26 /var/www/html/ninja/ninja/vendor/barryvdh/laravel-debugbar/src/Middleware/InjectDebugbar.php(60): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #27 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): Barryvdh\Debugbar\Middleware\InjectDebugbar->handle() #28 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(63): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #29 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(171): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle() #30 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(105): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}() #31 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(145): Illuminate\Pipeline\Pipeline->then() #32 /var/www/html/ninja/ninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(110): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter() #33 /var/www/html/ninja/ninja/public/index.php(53): Illuminate\Foundation\Http\Kernel->handle() #34 {main} {“context”:“PHP”,“user_id”:0,“account_id”:0,“user_name”:"",“method”:“GET”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.51 Safari/537.36”,“locale”:“en”,“ip”:“xxx.xxx.xxx.xxx”,“count”:68,“is_console”:“no”,“is_api”:“no”,“db_server”:“mysql”,“url”:"/"} []
Can you confirm that you’re using PHP 7.4
