Recurring Invoice V5 Pending and Not sending

castlesmith · August 12, 2021, 7:50am

Sort one problem and on to the next.

I have followed every tip and i can not get recurring invoices to send just stay as pending.

Any Ideas.

hillel · August 12, 2021, 8:00am

Hi,

Are the crons enabled?

@david do you have any suggestions

castlesmith · August 12, 2021, 10:38am

tried that everything how it should be

david · August 12, 2021, 10:42am

Recurring invoices are sent on the hour.

The only reason they won’t send is if the crons are not firing the schedule:run command.

castlesmith · August 12, 2021, 10:44am

I will try again and get back to you

Leo · October 5, 2021, 5:23pm

I have the same issue, Cron Job running no errors, but the recurring invoice keeps pending

david · October 5, 2021, 6:35pm

Hi Leo,

How are you verifying the cron job is running?

Propositum · October 6, 2021, 1:04pm

I am also having this problem, my cron job is running, it wasn’t at first and I had a warning, after setting it up the warning went. I have also run PHP artisan schedule:run manually but they are just in a state of pending.

studio-lumionus · October 28, 2021, 12:20am

I also have this issue, very frustrating. I have over a dozen invoices that need to go out. Crons are working and I tried a manual php artisan schedule:run but nothing works.

BBComputing · January 27, 2022, 10:20pm

Same issue here which I haven’t been able to figure out.

david · January 27, 2022, 11:16pm

@studio-lumionus

Have you tried the webcron to see whether this resolves the issue:

https://invoiceninja.github.io/docs/self-host-troubleshooting/#webcron-configuration

studio-lumionus · January 27, 2022, 11:36pm

I haven’t tried that yet. I’m waiting to see if the settings you shared with me before in the slack channel will work. I have my own headless ubuntu server I’m hosting it on and the crons seem to be working. I’ll know in a couple weeks and let you know.

For anyone reading here’s what David wrote: #1.In settings, workflow make sure auto send enabled. #2.Auto billing. In setting online payments change from due date to on send date

studio-lumionus · June 18, 2023, 10:46pm

So this is still an issue for me. All new recurring invoices are showing a “draft status”. I’m running a completely new installation of v5.6.3-M119 and crons are all setup.

They were working and auto biliing fine for awhile but now it’s reverted back not working. I have auto bill recurring invoices set to “enabled”, Auto bill on “due date”. The invoices themselves have “auto bill” selected. the due date is set to “due on receipt”. I do not want to send emails every time an invoice is created from a recurring invoice so I have “auto email” set to off.

Logs show no errors.

This has been an issue since the release of V5 years ago and is extremely frustrating. I tried all suggestions offered through the slack channel and the discourse group on my migrated V5 to no avail. I finally abandoned the entire company in hopes that starting a fresh company on a new installation would help but after the first month, all recurring invoices stopped auto billing. Any assistance on this would be much appreciated.

hillel · June 19, 2023, 4:59am

Hi,

Can you please confirm ‘Auto-email’ is enabled on Settings > Workflow settings.