Recover Password doesn't work

My CPA tried to login. Can’t remember her password. When she clicked “Recovered Password” she’s getting an invalid secret error. So we put in the API Secret and tried it again. Same error.

Deleted the user and re-added her. Now her email address is listed twice.

Hi,

@david any thoughts to debug this?

The email being listed twice went away. It’s now only listed once, without intervention from me.

Bigger concern is the request password saying Invalid secret. We even put it in on the initial login page and then clicked “request password” same error about the secret.