Qr-code not showing in some invoices

Self-Hosted | v5
1

Hi there,

I uploaded last week for the v5.7.24-C125 version and I’m having some invoices not showing the QR-code.

I tried the react web, Windows app, Android app… all the same.

I looked for some kind of relation between the No showing invoices but there’s nothing related, I need to correct that ASAP because I can’t receive those invoices from my clients.

Can someone help me?

2

Hi again,

I found what is causing the problem.

It’s related to the Swiss translation

I saw that the translation is finally working so I changed it to Swiss French, and now some invoices are not showing the QR-code. I changed back now and the QR-code is normal again.

So, there’s something wrong with the Swiss translation.

3

@david do you have ideas?

4

@cavetech

Can you inspect the logs please?

Assuming you are using Swiss QR Code, the issue may be a field/translation that is corrupting the generation of the QR Code.

5

Hi @david ,

The logs have nothing.

Yes, I use the Swss QR Code.
For the field, do I need to do something?

The strange is that is not all invoices without the QR code… Now is working, but I want to put back the Swiss translation.

6

if you add to the .env file

EXPANDED_LOGGING=true

you can try turning back on swiss translations, the output of any errors will be available in storage/logs/laravel.log or storage/logs/invoiceninja.log

7

Hi @david ,

Here is the error
[2023-10-03 16:36:21] production.INFO: The IBAN field is required
[2023-10-03 16:36:48] production.INFO: The BIC field is not present and may be a required fields for EPC QR codes

It doesn’t reconise the IBAN, for the BIC We don’t have this in Switzerland.

8

It sounds like you are using the EPC qr code generator, if you are generating swiss based QR codes you’ll want to use:

$swiss_qr

instead of

$sepa_qr_code or

9

Sorry @david,

But, I never used this $sepa_qr_code, I know that is something from France, we don’t have sepa here.

I always used the @swiss_qr

It must be something else.

10

@cavetech

I see the issue here, I have a fix in v5.7.27

11

Hi @david ,

I updated to v5.7.27 today and made some tests, the problem is still there, no qr code.

This is the lasts lines in the log file :

[2023-10-09 09:01:20] production.INFO: foreach() argument must be of type array|object, null given
[2023-10-09 09:01:20] production.INFO: The BIC field is not present and may be a required fields for EPC QR codes
[2023-10-09 09:01:20] production.INFO: The IBAN field is required
[2023-10-09 09:01:59] production.INFO: foreach() argument must be of type array|object, null given
[2023-10-09 09:01:59] production.INFO: The BIC field is not present and may be a required fields for EPC QR codes
[2023-10-09 09:01:59] production.INFO: The IBAN field is required
[2023-10-09 09:03:27] production.INFO: foreach() argument must be of type array|object, null given
[2023-10-09 09:03:27] production.INFO: The BIC field is not present and may be a required fields for EPC QR codes
[2023-10-09 09:03:27] production.INFO: The IBAN field is required
[2023-10-09 09:03:59] production.INFO: The BIC field is not present and may be a required fields for EPC QR codes
[2023-10-09 09:03:59] production.INFO: The IBAN field is required

12

Ill tag another release

1 Like
13

Hi @david .

Today, I updated to v5.7.30 and the problem’s sill there.

I also checked the difference between those with problem and the others, because is not all invoices with problems…
The invoices without the QR-code are from private people, when I have a society, the QR-code is there.
I don’t put a name in the “name” field when is a private person, I just add the contact information with the name of the person, so, I think there’s something blocking when there’s no name in that field.

I hope this helps.

14

Are there any new errors in the logs?

15

Hello @david

Almost the same…

[2023-10-17 06:44:17] production.INFO: The BIC field is not present and _may_ be a required fields for EPC QR codes  
[2023-10-17 06:44:17] production.INFO: The IBAN field is required  
[2023-10-17 06:44:35] production.INFO: The BIC field is not present and _may_ be a required fields for EPC QR codes  
[2023-10-17 06:44:35] production.INFO: The IBAN field is required  
[2023-10-17 06:44:46] production.INFO: foreach() argument must be of type array|object, null given  
[2023-10-17 06:44:46] production.INFO: The BIC field is not present and _may_ be a required fields for EPC QR codes  
[2023-10-17 06:44:46] production.INFO: The IBAN field is required  
[2023-10-17 06:44:58] production.INFO: The BIC field is not present and _may_ be a required fields for EPC QR codes  
[2023-10-17 06:44:58] production.INFO: The IBAN field is required  
[2023-10-17 06:45:09] production.INFO: foreach() argument must be of type array|object, null given  
[2023-10-17 06:45:10] production.INFO: The BIC field is not present and _may_ be a required fields for EPC QR codes
16

Can you validate this by entering a client “name” and seeing if the QR code generates? if we can localize it to the exact field

17

Hi @david ,

I made more tests and no, is not the client name, there’s also some with a name field without the QR-Code.
I can’t find the difference between those who have the QR-code and those who haven’t.

In the logs file, there’s always those lines: (also in the french language)
[2023-10-18 08:40:11] production.INFO: The BIC field is not present and may be a required fields for EPC QR codes
[2023-10-18 08:40:11] production.INFO: The IBAN field is required

But, when the QR-code is not created, there’s also this line :
[2023-10-18 08:40:11] production.INFO: foreach() argument must be of type array|object, null given

18

@cavetech

I am tagging another release, I think I understand the exact issue here.

1 Like
19

Hi @david ,

I’m in v5.7.37 and the problem is still there, did you change something?

And the same errors are showing on the Log file.

20

@cavetech

Just to confirm. Has any of the recent releases fixes this issue for you?