Purchase Order Generate PDF Error "Promise was rejected with a value of 'undefined'

mozi340 · March 1, 2023, 2:50am

I am getting errors when generating PDF’s in Purchase Orders. All other modules can generate PDFs fine only with PO that I am getting this error. Am I missing something?

Version: 5.5.78-C108

This is the error I am getting:

“Promise was rejected with a value of ‘undefined’.”

hillel · March 1, 2023, 5:41am

Hi,

@david any ideas?

david · March 1, 2023, 8:17am

@mozi340

You’ll want to inspect the logs in storage/logs/laravel.log

mozi340 · March 1, 2023, 8:40am

It doesn’t seem to show any logs related to this when generating the PDF.

george3430 · March 9, 2023, 2:26am

I have exactly the same issue … no message in the log!?

GV

david · March 9, 2023, 2:39am

@mozi340 @george3430

Can you advise if 5.5.84 fixes this?

george3430 · March 9, 2023, 2:41am

It Seems to fix it in my dev system … about to try it in my prod system … just running a back up now just in case …
GV

george3430 · March 9, 2023, 2:56am

Hi David,

5.5.84 fixed it … thx

GV

mozi340 · March 9, 2023, 2:57am

v5.5.84 fixed mine as well.

thanks!

classicpatrick · March 11, 2023, 5:02am

@david I am on v5.5.86-C109 and that error message is shown when using Invoice Design → Show Preview is toggled on as well.

david · March 11, 2023, 5:14am

@classicpatrick

Can you advise the last error in storage/logs/laravel.log

classicpatrick · March 11, 2023, 5:32pm

[2023-03-11 05:03:25] production.ERROR: The process "'/usr/share/nginx/invoiceninja/vendor/beganovich/snappdf/versions/1107974-Linux_x64/chrome-linux/chrome' '--headless' '--disable-gpu' '--disable-translate' '--disable-extensions' '--disable-sync' '--disable-background-networking' '--disable-software-rasterizer' '--disable-default-apps' '--disable-dev-shm-usage' '--safebrowsing-disable-auto-update' '--run-all-compositor-stages-before-draw' '--no-first-run' '--no-margins' '--no-sandbox' '--print-to-pdf-no-header' '--hide-scrollbars' '--ignore-certificate-errors' '--print-to-pdf=/tmp/pdf_JKkYx4.pdf' '/tmp/html_B0Tp82.html'" exceeded the timeout of 60 seconds. {"userId":1,"exception":"[object] (Symfony\\Component\\Process\\Exception\\ProcessTimedOutException(code: 0): The process \"'/usr/share/nginx/invoiceninja/vendor/beganovich/snappdf/versions/1107974-Linux_x64/chrome-linux/chrome' '--headless' '--disable-gpu' '--disable-translate' '--disable-extensions' '--disable-sync' '--disable-background-networking' '--disable-software-rasterizer' '--disable-default-apps' '--disable-dev-shm-usage' '--safebrowsing-disable-auto-update' '--run-all-compositor-stages-before-draw' '--no-first-run' '--no-margins' '--no-sandbox' '--print-to-pdf-no-header' '--hide-scrollbars' '--ignore-certificate-errors' '--print-to-pdf=/tmp/pdf_JKkYx4.pdf' '/tmp/html_B0Tp82.html'\" exceeded the timeout of 60 seconds. at /usr/share/nginx/invoiceninja/vendor/symfony/process/Process.php:1154)

david · March 11, 2023, 10:37pm

@classicpatrick

Can you advise if all PDFs are failing to generate, or only some? ie. just Purchase Orders, just in the Invoice Design Preview.

classicpatrick · March 11, 2023, 10:58pm

Just in the invoice design preview. all other PDFs generate without issue

david · March 11, 2023, 11:27pm

@classicpatrick

Are you on 5.5.87?

Are there any other errors in the logs, or jus the chrome timeout one?

classicpatrick · March 12, 2023, 4:39pm

That is the only line in the log that shows up when the error displays. I am on version v5.5.88-C109 and still produced the error

david · March 12, 2023, 8:57pm

@classicpatrick

Thanks for persisting with me, I’ve found this issue and will tag a fix in .89

george3430 · March 22, 2023, 3:00am

I have this same issue

when I try to generate an invoice I get this

Linux Version
root@wwinvninj2 ~# lsb_release -a
No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux 11 (bullseye)
Release: 11
Codename: bullseye

Apace Vesion
root@wwinvninj2 ~# /usr/sbin/apache2 -v
Server version: Apache/2.4.56 (Debian)
Server built: 2023-03-08T03:05:04

It seems to be moaning about Chrome …

See Laravel Log below

[2023-03-22 01:44:03] production.ERROR: The command “‘/var/www/invoiceninja/vendor/beganovich/snappdf/versions/1083420-Linux_x64/chrome-linux/chrome’ ‘–headless’ ‘–disable-gpu’ ‘–disable-translate’ ‘–disable-extensions’ ‘–disable-sync’ ‘–disable-background-networking’ ‘–disable-software-rasterizer’ ‘–disable-default-apps’ ‘–disable-dev-shm-usage’ ‘–safebrowsing-disable-auto-update’ ‘–run-all-compositor-stages-before-draw’ ‘–no-first-run’ ‘–no-margins’ ‘–no-sandbox’ ‘–print-to-pdf-no-header’ ‘–hide-scrollbars’ ‘–ignore-certificate-errors’ ‘–print-to-pdf=/tmp/pdf_Db9WPs.pdf’ ‘/tmp/html_HwMt9v.html’” failed.

Exit Code: 127(Command not found)

Working directory: /var/www/invoiceninja/public

Output:

Error Output:

/var/www/invoiceninja/vendor/beganovich/snappdf/versions/1083420-Linux_x64/chrome-linux/chrome:

error while loading shared libraries: libnss3.so: cannot open shared object file: No such file or directory

{“userId”:2,“exception”:"[object] (Symfony\Component\Process\Exception\ProcessFailedException(code: 0): The command "‘/var/www/invoiceninja/vendor/beganovich/snappdf/versions/1083420-Linux_x64/chrome-linux/chrome’ ‘–headless’ ‘–disable-gpu’ ‘–disable-translate’ ‘–disable-extensions’ ‘–disable-sync’ ‘–disable-background-networking’ ‘–disable-software-rasterizer’ ‘–disable-default-apps’ ‘–disable-dev-shm-usage’ ‘–safebrowsing-disable-auto-update’ ‘–run-all-compositor-stages-before-draw’ ‘–no-first-run’ ‘–no-margins’ ‘–no-sandbox’ ‘–print-to-pdf-no-header’ ‘–hide-scrollbars’ ‘–ignore-certificate-errors’ ‘–print-to-pdf=/tmp/pdf_Db9WPs.pdf’ ‘/tmp/html_HwMt9v.html’" failed.

Exit Code: 127(Command not found)

Working directory: /var/www/invoiceninja/public

George V

david · March 22, 2023, 11:37am

This isn’t the same issue. Your subsystem is missing dependencies which Chrome needs to generate the pdfs

You can find the list of dependencies here