Pdf in email corrupted

Self-Hosted | v4/Legacy
1

Hi,

When I receive an invoice email, the pdf is corrupt.
It won’t open in any application.

Please advise

2

Should have mentioned I have installed the self hosted version

3

Is the live PDF preview working? Also, are you testing with standard invoices or recurring?

4

The preview works fine, I can also download the pdf from there.

I can download an invoice pdf from with the admin also.

The problem is just with the pdf contained in the invoice email.

I’m testing the standard invoices

5

Which version are you running?

6

I downloaded the latest version an replaced the previous one via FTP

7

To be clear, v2.4.9.4

8

correct

9

downloaded from here: https://www.invoiceninja.com/self-host/

10

Could you send a sample corrupted PDF to contact@invoiceninja.com.

Are you using a custom invoice design?

11

Sending now

12

Thanks, it’s a pretty large PDF.

Do you see the same problem with a simpler invoice.

If you have a logo can you test without it.

13

I removed the logo and the pdf worked, I’ve forwarded the email to you.

I’m glad it was a simple fix, though I’m sorry for having taken up your time

14

Great, thanks for letting us know.

Maybe it will work with a different version of your logo. I’ve never seen this before.

15

I feel privileged that I could add a new confusion