Payment failed but not really?

Hosted • invoicing.co | v5
1

I’m on hosted and I noticed that the end user (the one that pays) gets a “payment failed message” while payment was succesfull.

I checked system logbook and I see this pattern for each Mollie payments:

  • Payment providor succesfull
  • Email delivered
  • Payment providor failed
  • Email delivered
  • Payment providor failed
  • Email delivered

It seems to be an intermittent issue. At first I thought this was a user which is clicking to fast. But I get multiple reports on this. Could you check on this?

2

Hi,

Sorry for the trouble! Since you’re on the hosted platform I suggest sending an email to [email protected] to ask.

3

Thanks, just send the email in.

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