Hi, I started to notice its happened at v5.5.60 though i can be wrong about this as Im not that punctual on doing each update release, so sometimes I jump a version or 2 or 3 before upgrading.
So usually before this when I entered single payment for multiple invoice for 1 client that use only 1 email, the system usually only sent out a single email to notify the client. But recently (started to notice during v5.5.60) the number of email sent to the same client are the same as number of invoice involve in that payment. As per attached is the example of the email received by the client
As you can see within the picture, theres only 1 payment for 6 invoice, which in the past it should only sent 1 email, instead this time, it sent 6 same emails.
So I wonder is there any settings I need to double check, or is it a bug?
I include the snapshot if the health check just incase you need it;
And i have already upgraded to v5.5.65-W105 but still the issue persist.
Hi @hillel , nope, I have confirmed that theres only one email registered.
But i dont know if this related or not, in email settings i put “Reply to email” section my billing@tomote.com and “BCC Email” I put sales@tomote.com
But still i counted it did not count to 6 email address. And even if it should sent to all recipients, its weird when it sent all 6 email notification to 1 customer email address.
Do let me know if you need additional details. Im happy to assist anywhere I can. Its just this week and next week, I kind of busy a little bit. So might slow in response to your reply
Hi David, sorry to disturb you, do you able to reproduce this error?
The way i do it, I select enter payment, then entered the amount customer paid then save.
For example, the client has multiple invoice, invoice-A amount 1$, Invoice-B 1$, Invoice-C 1$ Invoice-D 1$ so total is 4 dollar.
So the customer paid 4 dolar to me, which then i enter payment amount 4 dolar, and select Invoice A to D, then click save. In the past it only sent 1 Email only, but now, it sent 4 email to the same single customer email, all with the same title “Payment status for Invoice-A,Invoice-B,Invoice-C,Invoice-D”.
