Module Install Error

Self-Hosted | v5
1

Hello everyone,

New to forums but I’m here trying to figure out a resolution to this issue.

I am able to install v4 and v5 on my shared hosted box running cPanel. The apps run fine (both versions) but I’m trying to get the tickets module installed and when i run the following command for either version I run into an error:

COMMAND: php artisan module:install invoiceninja/tickets --type=github

RESULT:
Cloning into ‘/home/cloudwis/service.cloudwise.ca/Modules/Tickets’…

ssh: connect to host github.com port 65001: Connection timed out

fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.

Running for module: Tickets

In FileRepository.php line 396:

  Module [Tickets] does not exist!

Anyone have any idea why it’s doing this? I can’t nmap to test port, but is there a way I could install this without the artisan command? Maybe manually upload the folder with the module files?

2

Hi,

Using the tickets module requires using the develop branch of the v4 codebase.

3

Ah okay that makes sense. And where would I find that version? Github I presume? Do you by chance have a link?

4
5

Thank you. So I take it v5 has no develop branch yet?
https://www.invoiceninja.org/

6

The v5 develop branch is here but it doesn’t have the tickets module

7

Darn… Okay well thank you very much for your help!

8

Sorry one last question… How do I install the develop branch? After uploading files, going to mydomain.com/setup i get a 404 error and I don’t see any further instructions on install of develop branch. What am I doing wrong?

9

Which version are you using?

10

v4 develop branch. My goal is to try out tickets system.

11

The docs are here, I suggest checking the web server logs for any errors.

https://docs.invoiceninja.com/install.html

12

Right, but for some reason step 4 is where i’m getting an issue

image

I’m stuck here, i get a 404 error because the setup page does not exist lol
Going to the file directory just lists the files

13

I suggest checking the logs for any details, a 404 implies a server configuration issue.

Note: you may need to add /public to the URL

14

Only errors I get are as follows:

2021-03-23 14:41:42.521813 [INFO] [385901] [143.131.6.101:30899-2#APVH_service.mydomain.ca:443] File not found [/home/mydomain/service.mydomain.ca/404.shtml]
2021-03-23 14:41:42.521768 [INFO] [385901] [143.131.6.101:30899-2#APVH_service.mydomain.ca:443] File not found [/home/mydomain/service.mydomain.ca/flutter_service_worker.js]

It’s thinking the file is missing. I’ve tried with and without the rewrite rule in .htaccess. With it on, I get an error 500.

Guess I might as well just give up lol -_- Was worth the attempt i guess :man_shrugging: