Minus balance that makes no sense


Sure ping me on slack, i’d prefer CLI access if possible as it makes it easier.

David was able to confirm that this issue was caused by a rare situation in which a client goes to perform a payment in full but then they abandon the transaction and proceed to then make a partial payment which incurs a new fee but the $12.58( $689 plus $12.58 fee if paid in full) is still registered in the back end. Fixes and improvements will come around in future releases. Thanks a lot to David for deep diving into my server for this one!

1 Like

Thanks for the update Kyle.
I had a similar situation and I had to completely delete and purge the customer to get it to reconcile. Then re-add the customer as new etc.

Hope updates prevent such in the future. A Big thanks to you and David for digging in and figuring it out.