Migration v4 -> v5, "Migration has started" - never completes

I have initiated migration from v4 to v5 & received the message “Migration has started. We’ll update you with status, on your company e-mail.” However, I do not receive the email & the migration does not complete.

Checking /storage/logs in version 5, it contains the following:

[2021-08-05 00:53:28] production.INFO: Importing account
[2021-08-05 00:53:28] production.INFO: Importing company
[2021-08-05 00:53:29] production.INFO: Importing users
[2021-08-05 00:53:29] production.INFO: Importing payment_terms
[2021-08-05 00:53:29] production.INFO: Importing tax_rates
[2021-08-05 00:53:29] production.INFO: Importing clients
[2021-08-05 00:53:31] production.INFO: Importing company_gateways
[2021-08-05 00:53:31] production.INFO: Importing client_gateway_tokens
[2021-08-05 00:53:31] production.INFO: Importing vendors
[2021-08-05 00:53:31] production.INFO: Importing projects
[2021-08-05 00:53:31] production.INFO: Importing products
[2021-08-05 00:53:31] production.INFO: Importing credits
[2021-08-05 00:53:31] production.INFO: Importing invoices
[2021-08-05 00:53:36] production.INFO: Importing recurring_invoices
[2021-08-05 00:53:37] production.INFO: Importing quotes
[2021-08-05 00:53:37] production.INFO: Importing payments
[2021-08-05 00:53:39] production.INFO: Importing expense_categories
[2021-08-05 00:53:39] production.INFO: Importing task_statuses
[2021-08-05 00:53:39] production.INFO: in task statuses
[2021-08-05 00:53:39] production.INFO: finished task statuses
[2021-08-05 00:53:39] production.INFO: Importing expenses
[2021-08-05 00:53:39] production.INFO: Importing tasks
[2021-08-05 00:53:39] production.INFO: Importing documents
[2021-08-05 00:53:39] production.INFO: latest version = 5.2.16
[2021-08-05 00:53:39] production.INFO: Completed​:rocket::rocket::rocket::rocket::rocket: at 2021-08-05 00:53:39

But logging into version 5, it remains empty.

This may be related to the other issue I posed about cron jobs. I still have the red error triangle visible on the bottom left of v5, but from all other appearances, the cron job is running on the server.

Can anyone guide me how to resolve the migration incompletion?
Thanks!

Hi,

Does changing the company using the selector in the top left corner help?

you’re the best! Yes, indeed, all the information is present. Thanks!