Migrating to v5. How long does it take?

rocketshipdesigns · July 12, 2021, 8:30am

Hi! I’ve done the migration steps on my v4 and it says I just have to wait for an email once the migration is done. How long does it usually take? It’s been more than 24 hours already and my v5 dashboard is still blank / no data?

Thanks!

hillel · July 12, 2021, 10:07am

Hi,

Maybe you need to use the company selector in the top left corner to change companies?

neil · July 12, 2021, 8:27pm

We started our migration about 1 hour ago. Roughly how long should the migration take?

david · July 12, 2021, 9:14pm

Check your Logs in V5 - storage/logs/laravel.log

there may be more information there.

neil · July 12, 2021, 9:38pm

So the answer is “less than one hour” then? Ok I’ll have the owner of the account check tomorrow.

david · July 12, 2021, 9:40pm

Depending on the size of the account, it can be from seconds to hours.

neil · July 13, 2021, 3:56pm

This is what we see:

Image Pasted at 2021-7-13 11-53

How do we get to storage/logs/laravel.log?

hillel · July 13, 2021, 4:01pm

You can activate the company on Settings > Account Management.

If you’re using the hosted platform you don’t have access to the logs.

neil · July 13, 2021, 7:47pm

Thank you. We’re now migrated. I’ve sent support requests to get further help.