Logo not showing on my portal

hello can you please assist me as my logo is not showing on my dashboard or even my client dashboard
PS I have the white label key
crm.phlera.com

Hi,

Do you see any errors in the browser console trying to load the image?

I suggest checking APP_KEY is correct in the .env file, if you change it you need to re-upload the logo.

Yes it is correct and no error on uploading

Are there any network errors in the browser console?

No actually
Can i share my login credentials with you for easier troubleshooting?

That’s strange, I’d expect there to be a failed request to load the image.

Sorry, we generally avoid accessing selfhost installs.

Yes it shows failed to load resource status 403
How can i solve this?

Does the image URL look correct?

No it is not
There is no such file

Can you share the URL without the domain

https://crm.phlera.com/storage/VdY2IZbqTn8Klg7DC6m0osqzwayhTo4t/ly6lhQvWPl90p5YFjo4HvyUiRYiXK3UjRDCJniVI.png

The quick fix is to add /public to the end of APP_URL in the .env file and then re-upload your logo. The better solution is to map your server’s web root to the /public folder.

1 Like

thank you so much it works now

Glad to hear it, thanks for the update!