InvoiceNinja Error 500 Saving invoices

Mezzurix · November 10, 2021, 6:17pm

Hello,

i have an error 500 when saving invoices or creating a PDF. I have this for weeks and tried several “fixes” around the internet.

Now i´m here in the forum.

hillel · November 10, 2021, 6:21pm

Hi,

Are there any errors in storage/logs

Which PDF option are you using?

xtekrepair · November 10, 2021, 6:25pm

I just had this after I upgraded from v5.3.25 to .30.
Ran php artisan migrate --force and that fixed it.
And of course, emptying the browser cache.

Mezzurix · November 10, 2021, 6:25pm

Hi hillel,

i use phantom but i also tried snappdf. im getting the same error 500.

I think this are the errors in the storage/logs

[2021-11-10 18:10:16] production.INFO: https://sub.example.de/phantom/invoice/reITv6j9b5JaedgNqE8WgzsDnvN1cXH4HQlwAjfKydcfQdlJc1J48t0b1KzgCV9C?phantomjs_secret=secret
[2021-11-10 18:10:18] production.ERROR: file_get_contents(https:///sub.example.de/storage/EqXEpkj6CJoif0mDp0YpIiL1Rmv1OaULw1cl2gRZPIgFHBhDpSejMHLFOCPJCwv9/3m1U53S8LooodM68xRz2wolMK7tCA8IecJ8OP2vR.png): Failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found
{“exception”:"[object] (ErrorException(code: 0): file_get_contents(https:///sub.example.de/storage/EqXEpkj6CJoif0mDp0YpIiL1Rmv1OaULw1cl2gRZPIgFHBhDpSejMHLFOCPJCwv9/3m1U53S8LooodM68xRz2wolMK7tCA8IecJ8OP2vR.png): Failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found
at /var/www/vhosts/example.de//sub.example.de/app/Models/Presenters/CompanyPresenter.php:69)
[stacktrace]

Mezzurix · November 10, 2021, 6:26pm

Hi,

i have a clean install, but thanks!

hillel · November 10, 2021, 6:38pm

@david do you have any suggestions?

david · November 10, 2021, 6:57pm

The system cannot resolve the domain for your company logo.

You can work around this by using the .env variable

LOCAL_DOWNLOAD=true

Mezzurix · November 10, 2021, 7:15pm

Hello,

still getting the error.

pepa65 · November 11, 2021, 9:50am

We are seeing this:

171.4.237.74 - - [11/Nov/2021:16:19:44 +0700] "GET /storage/43TfPOpZX8LlF6zpMunT5icmu8xRcK8G/T0kS5cdjqxoemAmS7dTJReUojNhVB9LR8X5HVZHl.png HTTP/1.1" 200 60198 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.54 Safari/537.36"
171.4.237.74 - - [11/Nov/2021:16:19:44 +0700] "GET /storage 43TfPOpZX8LlF6zpMunT5icmu8xRcK8G/T0kS5cdjqxoemAmS7dTJReUojNhVB9LR8X5HVZHl.png HTTP/1.1" 200 60198 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.54 Safari/537.36"
171.4.237.74 - - [11/Nov/2021:16:19:44 +0700] "GET /client/invoice/0tuJjUSPV0XsK3hcHP2TaSyIA3oSxsTQ/download_pdf HTTP/1.1" 500 78 "https://accounting.crics.asia/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.54 Safari/537.36"

Not sure if that is helpful…?

david · November 11, 2021, 5:56pm

@pepa65 that is the access logs and they are showing 200’s which is normal.

It looks like your APP_URL in your .env may be set to something strange,

https://sub.example.de/

pepa65 · November 12, 2021, 1:21am

It’s set like: APP_URL="https://accounting.crics.asia"
Is that not correct??

david · November 12, 2021, 8:54pm

Hi @pepa65

I was looking at a different thread, sorry. if you show the logs in storage/logs/laravel.log it will have the error in there.

pepa65 · November 13, 2021, 1:01am

Ah OK. If you’re interested:

[2021-11-11 14:27:46] production.INFO: https://accounting.crics.asia/phantom/recurring_invoice/vndc43fqVZXToyX0cKcPIlPidahHJiWG?phantomjs_secret=secret  
[2021-11-11 14:27:47] production.ERROR: There was an error generating the PDF with Phantom JS {"exception":"[object] (App\\Exceptions\\PhantomPDFFailure(code: 0): There was an error generating the PDF with Phantom JS at /var/www/html/invoiceninja/app/Utils/PhantomJS/Phantom.php:150)
[stacktrace]
#0 /var/www/html/invoiceninja/app/Utils/PhantomJS/Phantom.php(100): App\\Utils\\PhantomJS\\Phantom->checkMime()
#1 /var/www/html/invoiceninja/app/Jobs/Entity/CreateEntityPdf.php(122): App\\Utils\\PhantomJS\\Phantom->generate()
#2 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): App\\Jobs\\Entity\\CreateEntityPdf->handle()
#3 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}()
#4 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure()
#5 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod()
#6 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call()
#7 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(128): Illuminate\\Container\\Container->call()
#8 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(128): Illuminate\\Bus\\Dispatcher->Illuminate\\Bus\\{closure}()
#9 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#10 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(132): Illuminate\\Pipeline\\Pipeline->then()
#11 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Bus/Dispatchable.php(69): Illuminate\\Bus\\Dispatcher->dispatchNow()
#12 /var/www/html/invoiceninja/app/Services/Recurring/GetInvoicePdf.php(49): App\\Jobs\\Entity\\CreateEntityPdf::dispatchNow()
#13 /var/www/html/invoiceninja/app/Services/Recurring/RecurringService.php(82): App\\Services\\Recurring\\GetInvoicePdf->run()
#14 /var/www/html/invoiceninja/app/Http/Controllers/RecurringInvoiceController.php(507): App\\Services\\Recurring\\RecurringService->getInvoicePdf()
#15 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): App\\Http\\Controllers\\RecurringInvoiceController->downloadPdf()
#16 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(45): Illuminate\\Routing\\Controller->callAction()
#17 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Route.php(262): Illuminate\\Routing\\ControllerDispatcher->dispatch()
#18 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Route.php(205): Illuminate\\Routing\\Route->runController()
#19 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(695): Illuminate\\Routing\\Route->run()
#20 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(128): Illuminate\\Routing\\Router->Illuminate\\Routing\\{closure}()
#21 /var/www/html/invoiceninja/app/Http/Middleware/QueryLogging.php(40): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#22 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\\Http\\Middleware\\QueryLogging->handle()
#23 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#24 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle()
#25 /var/www/html/invoiceninja/app/Http/Middleware/SetInviteDb.php(81): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#26 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\\Http\\Middleware\\SetInviteDb->handle()
#27 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(78): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#28 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle()
#29 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#30 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle()
#31 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(121): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#32 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(64): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest()
#33 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Session\\Middleware\\StartSession->handle()
#34 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#35 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle()
#36 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(67): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#37 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle()
#38 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#39 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(697): Illuminate\\Pipeline\\Pipeline->then()
#40 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(672): Illuminate\\Routing\\Router->runRouteWithinStack()
#41 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(636): Illuminate\\Routing\\Router->runRoute()
#42 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Routing/Router.php(625): Illuminate\\Routing\\Router->dispatchToRoute()
#43 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(166): Illuminate\\Routing\\Router->dispatch()
#44 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(128): Illuminate\\Foundation\\Http\\Kernel->Illuminate\\Foundation\\Http\\{closure}()
#45 /var/www/html/invoiceninja/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#46 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle()
#47 /var/www/html/invoiceninja/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(42): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#48 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle()
#49 /var/www/html/invoiceninja/vendor/livewire/livewire/src/DisableBrowserCache.php(19): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#50 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Livewire\\DisableBrowserCache->handle()
#51 /var/www/html/invoiceninja/app/Http/Middleware/Cors.php(25): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#52 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\\Http\\Middleware\\Cors->handle()
#53 /var/www/html/invoiceninja/vendor/fideloper/proxy/src/TrustProxies.php(57): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#54 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Fideloper\\Proxy\\TrustProxies->handle()
#55 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#56 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle()
#57 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle()
#58 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#59 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(40): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle()
#60 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle()
#61 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#62 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Foundation\\Http\\Middleware\\ValidatePostSize->handle()
#63 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(86): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#64 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle()
#65 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#66 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(141): Illuminate\\Pipeline\\Pipeline->then()
#67 /var/www/html/invoiceninja/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(110): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter()
#68 /var/www/html/invoiceninja/public/index.php(57): Illuminate\\Foundation\\Http\\Kernel->handle()
#69 {main}
"}

We are trying now to switch to snappdf, which should be better (?).

Mezzurix · November 15, 2021, 9:11pm

I backuped my current installation and reinstalled Invoice Ninja all is working fine (finally after months) but now it throws me this error when i generating a PDF:

500: Internal Server Error

There was an error generating the PDF with Phantom JS

In the logs it show this:
[2021-11-15 21:09:25] production.INFO: https://sub.example.de/phantom/invoice/lFgK85Ry41C0uVBQcm3NG2Ei27E6cWjDlI2qrblRvItjUw9EyXevGk9ZlxP65Xpw?phantomjs_secret=secret
[2021-11-15 21:09:26] production.ERROR: There was an error generating the PDF with Phantom JS {“exception”:"[object] (App\Exceptions\PhantomPDFFailure(code: 0): There was an error generating the PDF with Phantom JS at /var/www/vhosts/example.de/sub.example.de/app/Utils/PhantomJS/Phantom.php:150)

But i can now saving the PDF

Mezzurix · November 15, 2021, 9:29pm

I registered a PhantomJS key now it works… i tried it in the past and it doesn’t work with a PhantomJS key.

Well i will see how long it works now.

But now i’m happy. i hope it doesn’t break again with an update…