Invoice View Error 500

hapopoy · March 2, 2021, 5:21pm

I have a v4 hosted on Shared Hosting Provider (Working with no issue).
I created a v5 hosted on same Shared Hosting Provider then do the migration using the migration tool.

My issue with v5 was that every time I view the Invoice PDF it says error 500

I already tried the following installation method but same error result

Manual File zip extraction
Git
Git + Manual zip extraction

Here are some of the error logs from storage/logs/laravel.log

production.ERROR: The file “/home/customer/www/domain.com/public_html/public/storage/kLFW3io4djEDhQ73RA0PILtcTIFNoztf/UMOUTS5lc7j17b9YFzKYDaTFTmieHzfIw8FKBfNm/invoices/1167.pdf” does not exist {“exception”:"[object] (Symfony\Component\HttpFoundation\File\Exception\FileNotFoundException(code: 0): The file "/home/customer/www/domain.com/public_html/public/storage/kLFW3io4djEDhQ73RA0PILtcTIFNoztf/UMOUTS5lc7j17b9YFzKYDaTFTmieHzfIw8FKBfNm/invoices/1167.pdf" does not exist at /home/customer/www/domain.com/public_html/vendor/symfony/http-foundation/File/File.php:36)
[stacktrace]

production.ERROR: Unable to open file for reading [https://domain.com/storage/kLFW3io4djEDhQ73RA0PILtcTIFNoztf/FxHGU8inf2Cm2xMebST3XJwDJPRuit6BDshwqtIQ/invoices/1133.pdf] {“userId”:1,“exception”:"[object] (Swift_IoException(code: 0): Unable to open file for reading [https://domain.com/storage/kLFW3io4djEDhQ73RA0PILtcTIFNoztf/FxHGU8inf2Cm2xMebST3XJwDJPRuit6BDshwqtIQ/invoices/1133.pdf] at /home/customer/www/domain.com/public_html/vendor/swiftmailer/swiftmailer/lib/classes/Swift/ByteStream/FileByteStream.php:131)
[stacktrace]

brackenhill-mob · March 2, 2021, 7:52pm

Does the PDF exist? If not, it’s probably a permissions problem on the storage folder.

david · March 2, 2021, 11:53pm

Most likely if you are on shared hosting the issue is the PDFs are not generating, you may have been luck using phantomJS cloud to create the PDFs

hapopoy · March 3, 2021, 7:19am

@david Is there any documentation on how to integrate the panthomJS cloud to create the PDFs?

Thanks.

david · March 3, 2021, 7:38am

@hapopoy

yes we have info on Phantom JS here

https://invoiceninja.github.io/docs/self-host-troubleshooting/

hapopoy · March 3, 2021, 2:38pm

@david
I’m able to integrate PhnatomJS but this is what showing everytime I view invoice.

hapopoy · March 3, 2021, 3:39pm

Fixed.

I just paste the same PhantomJS API Key on PHANTOMJS_KEY and PHANTOMJS_SECRET

Thanks.

hapopoy · March 12, 2021, 4:25pm

Hi @david ,

Follow up question.
Invoice PDF is now working with PhantomJS but when we click on Delivery Note it give us error 500.
What the possible cause of this?

Error Output:

/home/customer/www/domain.com/public_html/vendor/beganovich/snappdf/versions/859006-Linux_x64/chrome-linux/chrome: error while loading shared libraries: libgbm.so.1: cannot open shared object file: No such file or directory
{“userId”:1,“exception”:"[object] (Symfony\Component\Process\Exception\ProcessFailedException(code: 0): The command "‘/home/customer/www/domain.com/public_html/vendor/beganovich/snappdf/versions/859006-Linux_x64/chrome-linux/chrome’ ‘–headless’ ‘–disable-gpu’ ‘–disable-translate’ ‘–disable-extensions’ ‘–disable-sync’ ‘–disable-background-networking’ ‘–disable-software-rasterizer’ ‘–disable-default-apps’ ‘–disable-dev-shm-usage’ ‘–safebrowsing-disable-auto-update’ ‘–run-all-compositor-stages-before-draw’ ‘–no-first-run’ ‘–no-margins’ ‘–no-sandbox’ ‘–print-to-pdf-no-header’ ‘–hide-scrollbars’ ‘–print-to-pdf=/tmp/pdf_LD7fq4.pdf’ ‘/tmp/html_0gGSG3.html’" failed.

david · March 13, 2021, 3:56am

Can you advise the error in the logs when you click on the delivery note please.

hapopoy · March 13, 2021, 7:27am

This is the error logs I got.

[2021-03-13 07:16:30] production.ERROR: The command “’/home/customer/www/domain.com/public_html/vendor/beganovich/snappdf/versions/859006-Linux_x64/chrome-linux/chrome’ ‘–headless’ ‘–disable-gpu’ ‘–disable-translate’ ‘–disable-extensions’ ‘–disable-sync’ ‘–disable-background-networking’ ‘–disable-software-rasterizer’ ‘–disable-default-apps’ ‘–disable-dev-shm-usage’ ‘–safebrowsing-disable-auto-update’ ‘–run-all-compositor-stages-before-draw’ ‘–no-first-run’ ‘–no-margins’ ‘–no-sandbox’ ‘–print-to-pdf-no-header’ ‘–hide-scrollbars’ ‘–print-to-pdf=/tmp/pdf_cpsLSS.pdf’ ‘/tmp/html_jS5tXQ.html’” failed.

Exit Code: 127(Command not found)

Working directory: /home/customer/www/domain.com/public_html/public

Output:

Error Output:

/home/customer/www/domain.com/public_html/vendor/beganovich/snappdf/versions/859006-Linux_x64/chrome-linux/chrome: error while loading shared libraries: libgbm.so.1: cannot open shared object file: No such file or directory
{“userId”:1,“exception”:"[object] (Symfony\Component\Process\Exception\ProcessFailedException(code: 0): The command “’/home/customer/www/domain.com/public_html/vendor/beganovich/snappdf/versions/859006-Linux_x64/chrome-linux/chrome’ ‘–headless’ ‘–disable-gpu’ ‘–disable-translate’ ‘–disable-extensions’ ‘–disable-sync’ ‘–disable-background-networking’ ‘–disable-software-rasterizer’ ‘–disable-default-apps’ ‘–disable-dev-shm-usage’ ‘–safebrowsing-disable-auto-update’ ‘–run-all-compositor-stages-before-draw’ ‘–no-first-run’ ‘–no-margins’ ‘–no-sandbox’ ‘–print-to-pdf-no-header’ ‘–hide-scrollbars’ ‘–print-to-pdf=/tmp/pdf_cpsLSS.pdf’ ‘/tmp/html_jS5tXQ.html’” failed.

Exit Code: 127(Command not found)

Working directory: /home/customer/www/domain.com/public_html/public

Output:

Error Output:

/home/customer/www/domain.com/public_html/vendor/beganovich/snappdf/versions/859006-Linux_x64/chrome-linux/chrome: error while loading shared libraries: libgbm.so.1: cannot open shared object file: No such file or directory
at /home/customer/www/domain.com/public_html/vendor/beganovich/snappdf/src/Snappdf.php:157)
[stacktrace]

[2021-03-13 07:20:02] production.ERROR: A non-numeric value encountered {“exception”:"[object] (ErrorException(code: 0): A non-numeric value encountered at /home/customer/www/domain.com/public_html/vendor/turbo124/beacon/src/Jobs/System/MemMetric.php:36)
[stacktrace]

tsoifun · March 15, 2021, 6:49pm

Had the same error and because we do not have public domain cannot use PhantomJS.
Permissions set to 0755 to /vendor/beganovich - started showing PDF files

Balticsurfer · March 26, 2021, 9:01pm

I have the same error. But the error only exists by delivery notes. Invoices will be shown correctly.