Invoice not updated as paid

imdlive · August 4, 2021, 12:42am

I have an invoice (2018645) that a payment was made on earlier today. Payment shows but the invoice still shows past due.

hillel · August 4, 2021, 4:53am

Hi,

Has the balance of the invoice been updated?

cc @david

imdlive · August 4, 2021, 12:49pm

Yes. Invoice shows balance due is zero.

hillel · August 4, 2021, 12:53pm

Thanks for the screenshot!

@david can you please check the status_id is correct

david · August 4, 2021, 9:08pm

@imdlive

I can see a sequence of multiple deleted payments against this invoice leaving the state of the invoice in limbo. Can you advise the sequence which caused you to end up at this point?

imdlive · August 6, 2021, 12:18pm

I had opened a ticket on 8/3 because I was not able to enter payments. I was getting the error TimeoutException after 0:00:30.000000: Future not completed. This was one of those payments. Eventually i was able to enter the payment.