Invoice not sent to GoCardLess for payment

Self-Hosted | v5
1

Describe the bug

Hello ! We are getting started with InvoiceNinja and we are using recurring invoices to bill clients and GoCardLess to get the payment. As we are testing in production, our invoices, generated by recurring invoices, stays in “sent” without any payment showing in GoCardLess.

Could someone help us find the issue please ?

Steps To Reproduce

Create a recurring invoice

  • start date = today
  • Frequency = monthly
  • Remaining cycle = Endless
  • Due date = use payment cycle

Set up payment gateway with GoCardLess.

Expected Behavior

Once the invoice is created by the recurring invoice then the payment request should be visible in GoCardLess

2

Hi,

You’ll only see a payment in GoCardless once you click ‘Pay Now’ in the client portal to pay the invoice.

3

Hello Hillel, thanks for your answer,

We don’t want an action from the client, but to directly send the payment request to the client’s bank (as we have the mandate to debit the client monthly). How can we make this happen ?

Thanks in advance

4

I’m not sure if it’s supported, I suggest asking in a discussion on GitHub.

5

In the end, we solved this issue by activating the auto-bill feature, thanks !

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