Import CSV file of any kind says "Whoops, looks like something went wrong."

Self-Hosted | v4/Legacy
#1

When I try to import a CSV for any category of data, I get the “Whoops, looks like something went wrong.” screen. Any ideas?

#2

Are you using invoiceninja.com or are you self hosting the app?

#3

Self hosting.

#4

Can you check storage/logs/laravel-error.log for details about the error.

Also are you using our latest version (v3.2), it has some improvements/fixes to the import feature.

#5

My bad. I should’ve checked the Laravel logs located at /var/www/ninja/storage/logs/laravel-error.log first.

The log said:

Unable to write in the “/var/www/ninja/storage/import” directory in /var/www/ninja/vendor/symfony/http-foundation/File/File.php:113

Not 100% sure, but it look like this import directory had different permissions than all of its neighbors because import functionality was added since I originally installed Invoice Ninja. Regardless, the following commands fixed it:

chown www-data:www-data /var/www/ninja/storage/import
chmod 755 /var/www/ninja/storage/import

Thanks Hillel.

#6

Thanks for sharing the fix!

In v3.2 we’ve changed how the import feature works (to prevent possible timeouts), I’ll make sure to note this change in the update guide.