How do I check the sending of reminders?

Self-Hosted | v5
1

For some time now, I have had the feeling that the reminders are not being sent automatically.

The scheduled sending of invoices and automatic invoices work.

The invoice was sent (automatically) on April 7. Due date is immediately. The offer was archived as set. The invoice was also sent to me or the BCC address.

However, 7 days after the due date, I could not find any reminders or reminders sent.

The activities only show that the customer has viewed the invoice.

I would be grateful for any suggestions or tips.

2

Hi,

You can view the last/next send dates for the invoices to check when they will/have been sent.

You can also review the email history for the client.

1 Like
3

Thank you. What could be the reason that the shipment is already 2 days overdue?

The cron job is set every minute. Oops, Captcha!

4

Which version of the app are you using?

Was this invoice created in v5 or migrated from v4?

5

App Windows 10 - v5.8.48-W156

created in v5

6

@david do you have any suggestions?

7

I would check the activity log to see if there are email sent logs for those expected dates.

8

I will check that.

Quick note: I changed the transmission time yesterday from 8:00 to 18:00. There was no dispatch. Then I carried out yesterday’s update and set the sending time to 9:00. No dispatch took place.

I sent the reminder manually, but the next sending date was not changed. It is still set to 14.04.2024.

The database shows ‘next_send_date’ 2024-04-14 06:00:00 and ‘last_send_date’ 2024-04-17.