Help with 403 Forbidden Error Self Hosted, Installed with Softaculous

Self-Hosted | v4/Legacy
1

Hi,

I am getting redirected to a 403 Forbidden Error when trying to save or e-mail an invoice.

You don’t have permission to access /public/invoices on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

I checked folder permissions and they are set to 755 and files to 644.

I’m self hosting on shared hosting and installed Invoice Ninja with Softaculous.

2

Can you check that the files are owned by the webroot.

Softaculous may also be able to provide help.

3

The owner and group is shown as my cpanel login name in my FTP client. How can I set it to webroot?

4

If you have SSH access you can run sudo chown -R www-data:www-data storage, I’m not sure with a cpanel.

Are you only seeing this error when saving an invoice? Was this always a problem or did it start happening. Also, which version are you using?

Thanks

5

Thanks for your help, the issue turned out to be a security setting on the shared hosting and is resolved now.

6

Can you tell us what the shared hosting error was so others can benefit from the solution?