Got 500 Internal Error upon upgrading from 5.3.64 to 5.3.84

I just ran into another 500 Internal Error issue after upgrading automatically from Softaculous. I’ve noticed several reports and tried a few solutions, but it didn’t work. Is there a known way to resolve this quickly? Very last lines of the logs below:

[2022-05-16 22:33:10] production.INFO: db fails  
[2022-05-16 22:38:04] production.ERROR: include(): read of 10476 bytes failed with errno=14 Bad address {"exception":"[object] (ErrorException(code: 0): include(): read of 10476 bytes failed with errno=14 Bad address at /home/mysite/
#0 /home/mysite/ Illuminate\\Foundation\\Bootstrap\\HandleExceptions->handleError(8, 'include(): read...', '/home/mysite/...', 571, Array)
#1 /home/mysite/ include()
#2 /home/mysite/ Composer\\Autoload\\includeFile('/home/mysite/...')
#3 [internal function]: Composer\\Autoload\\ClassLoader->loadClass('App\\\\Models\\\\Acco...')
#4 /home/mysite/ spl_autoload_call('App\\\\Models\\\\Acco...')
#5 /home/mysite/ App\\Providers\\EventServiceProvider->boot()
#6 /home/mysite/ Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}()
#7 /home/mysite/ Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#8 /home/mysite/ Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#9 /home/mysite/ Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#10 /home/mysite/ Illuminate\\Container\\Container->call(Array)
#11 /home/mysite/ Illuminate\\Foundation\\Application->bootProvider(Object(App\\Providers\\EventServiceProvider))
#12 [internal function]: Illuminate\\Foundation\\Application->Illuminate\\Foundation\\{closure}(Object(App\\Providers\\EventServiceProvider), 34)
#13 /home/mysite/ array_walk(Array, Object(Closure))
#14 /home/mysite/ Illuminate\\Foundation\\Application->boot()
#15 /home/mysite/ Illuminate\\Foundation\\Bootstrap\\BootProviders->bootstrap(Object(Illuminate\\Foundation\\Application))
#16 /home/mysite/ Illuminate\\Foundation\\Application->bootstrapWith(Array)
#17 /home/mysite/ Illuminate\\Foundation\\Http\\Kernel->bootstrap()
#18 /home/mysite/ Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request))
#19 /home/mysite/ Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request))
#20 {main}
[2022-05-16 22:44:28] production.INFO: db fails  
[2022-05-16 22:44:29] production.INFO: db fails


@david do you have any suggestions?

Can I provide you with any additional input for this?


Have you tried copying over the release file?

@david: No, I haven’t tried it… I relied on automatic updates from Softaculous. I’ll give it a try.

I’m curious to know - what’s the difference between an automated update vs. manually copying over the root project directory?


Softaculous typically handles all the heavy lifting with the upgrade and we rarely see any upgrades go wrong as a result. I’m not sure exactly what has happened here in your case.

One option you may also want to consider is creating a fresh install with softaculous and then pointing it to your old database.