GoCardless automatic payment does not show the details in the client bank

Could you help me with gocardless payments, when the automatic payment is sent to the customer, a description “-” arrives in their bank account without any text, on the other hand, when the customer pays from their customer account, an “invoice” description appears (invoice number) for (amount) for client (Client name).
There is something I did not do right in the configuration of the gateway.
thank you (translated with google translator)


@david any thoughts?