Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients "

Hi there,

Thanks for all the work on v5 - it’s looking great!

I’m having trouble installing v5 … the installer won’t proceed because the email check isn’t getting through but throws and error: Expected response code 354 but got code “554”, with message "554 5.5.1 Error: no valid recipients ".

It seems the installer is trying to send a message with an empty recipient, something the mail server dies not accept (and rightly so I’d say :slight_smile: ).

Perhaps a recipient address should be added to the installer screen so a test email can be sent to an actual recipient?

thanks,
Jan

Hi,

Thanks for reporting this!

@david, @ben any thoughts?

Hi @hillel ,

Meanwhile I got it going. It turns out that the installer is trying to send a message to the “From” email address. However (in this case), the mail server needs SMTP AUTH: Recipient address rejected: SMTP AUTH is required for users under this sender domain. I got it going by temporarily relaxing the checks on the mail server so I’m updating my suggestion to:

Perhaps the installer can either try SMTP and if that fails SMTP AUTH (or the other way around) or there could be a tick box giving the installer the option to use SMTP AUTH. Not everyone has access to mail servers…

cheers!
Jan

@jbakuwel

Have you filled in all the fields on the mail setup screen prior to clicking test?

Hi @david ,
Yes I have.
Jan

I was getting this same exact error and wanted to comment on what was causing mine.

My email server provider Mailcheap recently switched over their underlying mail system and I found out that in that process I lost my sender aliases. So the email I set in “From Address” was no longer linked up as an alias, but instead of seeing some sort of error about the sender address I was getting this 554 “no valid recipients” error. This was in V4 by the way.

Something to check on in case anyone else runs into this error.

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