Error 500 when downloading PDF invoices (cloud version)

Version ie <v5.10.30>

Environment <Docker/Shared Hosting/Zip/Other>

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Describe the bug

Steps To Reproduce

Expected Behavior

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Hello,

I’m using Invoice Ninja on the cloud version with server, and since today I’m experiencing a 500 error whenever I try to download invoices as PDFs. Everything was working fine until now.

I’ve already tried the following steps:

Switching to a different invoice template

Removing the company logo

Creating a new test invoice

Logging out and back in

Unfortunately, none of these resolved the issue. The error persists even with simple invoices.

Could you please check if there’s an issue with the PDF generation engine on my account or the server I’m using?

Thank you for your support.

Best regards,

Hi,

I’m not sure, since you’re on the hosted platform I suggest sending an email to [email protected] to ask.