Error 500 saving invoice

PAINEPOINT · February 25, 2023, 2:42am

On a shared hosting platform, testing the latest InvoiceNinja software, we receive an error 500 when trying to save an invoice. Larval log shows:

[2023-02-25 02:36:30] production.ERROR: Call to undefined function App\DataMapper\iconv_strlen() {“userId”:1,“exception”:"[object] (Error(code: 0): Call to undefined function App\DataMapper\iconv_strlen() at /usr/home/server/public_html/domainname.com/app/DataMapper/ClientSettings.php:95)
[stacktrace]

We get a 500 error in some other areas when saving as well but can save things like settings no problem and can add clients.

david · February 25, 2023, 11:49am

you will need to install the php extension iconv

PAINEPOINT · February 25, 2023, 2:50pm

We have confirmed PHP8.1 ICONV extension is installed and functional so this error must be related to something else.

hillel · February 25, 2023, 4:47pm

We’ve had other reports of the issue, in those cases enabling the extension resolved the error.

I suggest setting up a phpinfo file to confirm that the extension is properly enabled.

PAINEPOINT · February 25, 2023, 7:54pm

Ah good point let me create a PHPINFO file and see what it returns. We were taking the hosting providers feedback in their portal that shows whats enabled and not but perhaps they have something wrong.