Hey InvoiceNinja team
These are my reminder settings:
Reminder 1: 7 days after due date
Reminder 2: 14 days after due date
Reminder 3: 21 days after due date
Endless reminders: weekly
Please see the screenshot below:
Due date is set to 14 days. The system scheduled the next send date on 18.04.2022. Why’s there a week break between reminder 3 and the first endless reminder?
Hi @david
Can you please explain the endless reminders issues?
The “Next Send Date” has been updated from 18.04.2022 to 25.04.2022:
But the reminder has not been sent:
I understand that it’s not easy to build such a great and mighty app as InvoiceNinja, but as I rely on reminders to get my invoices paid, I’d love to get some proactive communication from your side. That would be great!
Thanks a lot!
So was the first endless reminder meant to fire on the 18th but didn’t? And then the schedule also updated for the next endless reminder to send on the 25th?
@david
In the meantime I’m using v5.3.82.
My first endless reminder has just been sent, but now IN doesn’t work anymore. I only get this message when opening the App via Browser:
I can’t see anything in the log file:
[2022-04-23 06:00:35] production.INFO: Performing Autobilling 2022-04-23 06:00:35
[2022-04-24 00:00:41] production.INFO: updating currencies
[2022-04-24 06:00:36] production.INFO: Performing Autobilling 2022-04-24 06:00:36
[2022-04-25 00:00:44] production.INFO: updating currencies
[2022-04-25 06:00:38] production.INFO: Performing Autobilling 2022-04-25 06:00:38
That seems to be very weird as IN was definitely working before the auto endless reminder.