Emails not being sent/received on self-hosted, but test email works

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#1

I’ve just installed Invoice Ninja on my webserver and am getting everything set-up. I’ve configured my email settings under Settings > System Settings to send mail via SMTP and have entered by mail server credentials. Clicking the ‘Send test email’ on that page works perfectly and I immediately receive the test email in my inbox, but no other emails seem to be getting through.

For example, I’m setting up a few users and sending them invitations to create accounts but none of those are arriving.

Any ideas?

#2

It could be a bug, a few other users have reported the same problem. I haven’t been able to reproduce it though.

You may want to test with a different email provider to see if it helps.

1 Like
#3

Hi Hillel. Thanks for the quick response. Let me know if there’s any logs or anything I could send you to help track the bug down or reproduce it.

My email provider is G Suite/Google for Business, if that helps. Pretty sure everything’s correctly set-up on that end because I also have a Wordpress install configured to send mail the same way and that’s working.

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#4

Are you able to email invoices through the app?

It may help to run sudo php artisan config:clear

#5

Just tested and yes, invoice emails do get sent and received no problem. Also tried clearing the laravel config cache but that hasn’t helped.

#6

The same problem for me, using Google SMTP and self-hosted version.
Test e-mail works, Invitation, and password reset e-mails not.
Any log to checkup where is the fault?

Thanks

#7

Can you confirm the email credentials are correct in the .env file