Email templates have lost all HTML formatting

Self-Hosted | v5
1

According to the documentation at https://invoiceninja.github.io/docs/advanced-settings/#templates_and_reminders, I should be able to use HTML to customize email templates:

The email message body accepts basic HTML formatting for additional customization

Until recently, this was working very well, and we’ve extensively customized some of our email templates. However, one of the recent updates (unsure which) seems to have changed this entirely to use only some sort of Markdown-esque formatting, which has essentially destroyed all of our existing templates.

When trying to fix it, the template editor seems to allow adding HTML to the Markdown (as it should, HTML is supposed to be allowed in Markdown) but upon clicking Save all the HTML is converted to plain Markdown which loses any classes or other tags that we’ve added.

Is there any way to enable HTML templating again, or alternatively to allow HTML to be included in the Markdown templates?

2

Hi,

You can disable the email markdown feature on Settings > Account Management.

3

Thank you, that seems to resolve the problem.

I’m noticing that the preview tab under Settings > Templates & Reminders doesn’t seem to function anymore when the markdown feature is turned off. Shall I report that separately, or are HTML templates essentially deprecated and probably a wont-fix?

4

Thanks for letting us know, we’ll look into it (it should still work).

1 Like
5

I’m running into the same issue, and it’s been pretty frustrating. We also had heavily customised HTML email templates that worked great until one of the recent updates. Now everything gets stripped down to plain Markdown, and the formatting we relied on is completely broken.

I get that Markdown has its benefits, but the fact that the editor still appears to accept HTML, only to sanitise it on save, makes it even more confusing. If full HTML support is being phased out, having a clear toggle or warning would be helpful so users can prepare accordingly.

Hopefully, this is just a bug or something that can be rolled back. It would be great to have an option to bring back full HTML support for those of us who depend on these features for layout control.

6

Have you disabled markdown option?

Also, do you see a difference in the desktop app?

7

Thanks for the quick reply! Disabling the Markdown option did the trick, I can now use my HTML templates again without issues. I also checked the desktop app and everything looks good there too.

Appreciate the help!

8

Glad to hear it, thanks for the update!