I’ve customized the template under Settings > Templates & Reminders > choose “Invoice” and customize Body.
When I select an invoice and “Send Email,” the lower/preview portion of the email shows all the content I expect to be in the email body, but the upper/HTML portion of the email is truncated.
The biggest problem with this is often I want to tweak the text, but if I do, then the preview updates and the truncation of the HTML portion carries into the preview and if I send the email, it’s missing most of the content of the template.
I’m using the desktop app, v5.5.55-W104. The same problem occurs, though, on v5.5.55-C104. I’m including details below that I hope will allow you to reproduce the problem.
My saved body template, under Settings, that gives me problems:
Hi $contact.first_name,<br> <br> Thank you for your business - I appreciate it. Your invoice for the last billing period is <strong>Invoice $number</strong> for $amount.<br> <br> <div class="view-invoice">$view_button</div> <br> <br> Contact me if you have any questions. Thanks!<br> <br> Jason
When this template is used with Invoice > “Send Email” it appears like this:
Hi $contact.first_name,<br> <br> Thank you for your business - I appreciate it. Your invoice for the last billing period is <strong>Invoice $number</strong> for $amount.<br> <br>
The content starting with the <div> is truncated. In experimentation, <p> tags also cause truncation.
If I tweak the text, eg, “Your invoice for January is…” then the very inconvenient thing is the rest of the body content is lost: