Email already linked to an account

Abel · June 22, 2026, 9:58am

Hello,

I created a user account in User Management settings, but I deleted and removed that account. When I created a new account using the same email of that deleted account, it says that the email is already linked to an existing account.

Can you help me? I want to reuse that email address for the newly created account since we don’t have many extra email addresses.

Thank you.

Sincerely,

Abel

Version ie <v5.10.30>

Environment <Docker/Shared Hosting/Zip/Other>

Checklist

Can you replicate the issue on our v5 demo site https://demo.invoiceninja.com or Invoice Ninja ?
Have you searched existing issues?
Have you inspected the logs in storage/logs/laravel.log for any errors?

Describe the bug

Steps To Reproduce

Expected Behavior

Additional context

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Logs

hillel · June 22, 2026, 11:44am

Hi,

You can restore the user, change the email to a different email address and then delete it again to free it up.

Abel · June 23, 2026, 8:12am

Hello Hilel,

Thank you for your reply.

Unfortunately, I can no longer restore the user because I already removed it from the list after I deleted the user.

In other words, I deleted the user first. Then I clicked “remove” and it no longer shows in the system.

May I ask for help? or can you unlink the email “[email protected]”? thank you

Thank you!

Sincerely,

Abel

hillel · June 23, 2026, 8:19am

I’m not sure, I suggest asking in a discussion on GitHub.