Customer Statement Something Went Wrong

Version ie <v5.10.30>

v5.10.40

Environment <Docker/Shared Hosting/Zip/Other>

NGINX Server (Runcloud)

I am getting an error when trying to view statements for a customer, “Something went wrong error.”
In the client portal it says {“message”:“Something went wrong. Please check logs.”}
When I go to storage/logs the only file is larvel.log and it is empty.
Is there anoher directory where log files are stored?

Hi,

It’s possible the error is in the web server error logs. I also suggest checking that storage/logs/laravel.log is writeable by the web user.

You can set APP_DEBUG to true in the .env file to show the error in the browser but we don’t recommend using this approach if the app is available publicly.

I have enabled APP_DEBUG in the .env file but still no errors. is there a php artisan command I need to run to get this working? I tried rebooting the server.
Nothing in the web server logs either.

I tried a Force update (to same version) via the windoes desktop app but i get an error
500: Internal Server Error • Cannot update system because 564976583a78a9d6dc4fffe2d6438de9.php is not writable. So it may be a permissions issue.

Sorry, I’m not sure. I suggest creating a discussion on GitHub to follow up.

@shanedel Sorry to necro an old thread, but I’ve recently run into the same issue, also on Runcloud, v8.2.27, OpenLitespeed - did you end up determining the cause or finding a fix?

Nothing in the server or laravel log on my end either.