Customer Statement Something Went Wrong

Self-Hosted | v5
1

Version ie <v5.10.30>

v5.10.40

Environment <Docker/Shared Hosting/Zip/Other>

NGINX Server (Runcloud)

I am getting an error when trying to view statements for a customer, “Something went wrong error.”
In the client portal it says {“message”:“Something went wrong. Please check logs.”}
When I go to storage/logs the only file is larvel.log and it is empty.
Is there anoher directory where log files are stored?

2

Hi,

It’s possible the error is in the web server error logs. I also suggest checking that storage/logs/laravel.log is writeable by the web user.

You can set APP_DEBUG to true in the .env file to show the error in the browser but we don’t recommend using this approach if the app is available publicly.

3

I have enabled APP_DEBUG in the .env file but still no errors. is there a php artisan command I need to run to get this working? I tried rebooting the server.
Nothing in the web server logs either.

I tried a Force update (to same version) via the windoes desktop app but i get an error
500: Internal Server Error • Cannot update system because 564976583a78a9d6dc4fffe2d6438de9.php is not writable. So it may be a permissions issue.

4

Sorry, I’m not sure. I suggest creating a discussion on GitHub to follow up.

5

@shanedel Sorry to necro an old thread, but I’ve recently run into the same issue, also on Runcloud, v8.2.27, OpenLitespeed - did you end up determining the cause or finding a fix?

Nothing in the server or laravel log on my end either.