Company logo on e-mail delivery

Stinuz · December 15, 2021, 10:20am

Hi,

Is there a way to use the company logo configured on the group settings? when sending e-mails to the clients part of the group?

Thanks
Stijn

hillel · December 15, 2021, 10:27am

Hi,

Thanks for pointing this out!

cc @david

david · December 16, 2021, 10:35pm

@Stinuz

I’ve double checked and this works as expected. You can add a logo to the group and then this logo will be showing on any client who is assigned to this group:

Please note that there is a priority order we check for in settings.

Client Settings
Group Settings
Company Settings

Stinuz · December 17, 2021, 11:35am

Thank you for checking @david

I still don’t get it working? anything else I’m missing? the e-mail should contain the KrAS logo and not the SKiTEX blue logo.

david · December 18, 2021, 9:07pm

@Stinuz

Does the actual sent email contain the correct one? it may just be the preview that has an issue?

Stinuz · January 18, 2022, 12:25pm

Yes the logo’s are not OK
below screenshot is from the emails

david · January 18, 2022, 9:50pm

@Stinuz

Thanks, I can see the issue. I have a fix ready for the actual email, and am still working to get the template preview to show the correct one also.