Company logo not showing in new invoices nor previous ones

Self-Hosted | v5
1

Version ie <v5.10.30>

Environment <Docker/Shared Hosting/Zip/Other>

Checklist

  • Can you replicate the issue on our v5 demo site https://demo.invoiceninja.com or Invoice Ninja? NO
  • Have you searched existing issues? YES
  • Have you inspected the logs in storage/logs/laravel.log for any errors? YES

Describe the bug

Installed via Softaculous plugin, uploaded logo, shows in the Setting > Invoice Design but not in any previous invoices nor new ones. Uploaded 3x still no success.

Jennifer L.Jennifer L. 11:02 PM

Steps To Reproduce

Expected Behavior

Additional context

Screenshots

Logs

1 Like
2

Hi,

I suggest checking the network tab in the browser console, you should see a failed request for the logo.

A common problem is an incorrect APP_URL value, once it’s changed the logo needs to be uploaded again.

3

Where do I find this APP_URL?
I went to Network console and there is no error msg the logo. I tried looking for it by name and found nothing. Then I tried looking just images/png/jpg etc and found the logo with at this url:

For sure that is not the name of the file I uploaded.

4

The APP_URL is in the .env file in the root folder of the app

5

Its pointing correctly. APP_URL=“https://inv.bewebseen.com”

6

Do you see a difference if you change the invoice design or try viewing in the client portal?

I suggest checking if you’re able to update the app. The latest version is v5.11.7.

7

No logo in any of the different design templates nor quotes even in client portal.
Its not like its not uploaded cuz I see it in the top row left column next to company name.
The latest version available to me is 5.11.6
I even tried to open a new company with the same issue …no company logo
In which folder is the logo image located?

8

Are you using v5.10.30 or v5.11.6?

I believe the logo is in the public/storage folder.

9

I’m at v5.11.6
I went to look in the public/storage folder and my logo is named some wierd long file name “qnEcJYHUtYSJfAHxA5YlF1nm8OrlFzaoSjqcaC2X.png”
There are 2 different instances of this super long file name, as mentioned I’ve uploaded and deleted several times - one smaller in dimension and one larger in dimension - both are showing if i view them

10

If you want to email an invoice through the app to [email protected] I can try to check for any errors.

11

Ok I sent you an invoice.

12

Spoke too soon, I saw the logo in the email template but when sent and received it doesn’t shows.

13

I see the logo on the invoice you sent me

14

It wasn’t showing when I sent you originally. I just figured it out. I found your User Guide – Self Host – Troubleshooting:

Logo not appearing in the PDF
It may help to add LOCAL_DOWNLOAD=true to the .env file, this will embed the image in the PDF rather than request it over the network.

And tadddddddddddaaaa the logo is now showing on all that was not before, including the invoice sent this morning. So I’m testing more now that I can advance pass that blockage.

Thanks for replying and the help.

1 Like
15

Glad to hear it, thanks for the update!