The following is a view into the Client Portal of one of my clients.
(I have obfuscated real values to protect me and the innocent, but, except for black, same colors mean same values.)
First, lets look at the Invoices overview:
Now a look at their account Statement:
Note the invoice in the first section of the Statement. I’d expect R-2021-0010 here and a blue amount, not R-2021-0001 and the red amount. Funny enough, the Balance Due for this invoice correctly shows 0 and the total Balance Due correctly shows the blue amount.